Are you fluent in German and looking to kickstart your career with a global leader in medical innovation? We are currently seeking a passionate Customer Services Associate to join a customer service team in Cirencester.
If you have a customer-centric attitude, excellent communication skills, and a strong work ethic, we want to hear from you!
You will be speaking and writing in English and German. You may have an A-Level in German but will be able to learn the extra terminology required to do the role.
Based: Cirencester
Salary: £25 - £28k PA
This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri)
May consider Mon - Friday part time
Hybrid position which includes 2 -3 days a week based in Cirencester, UK
Key Responsibilities:
* Manage customer requirements in core business systems
* Process orders accurately and efficiently
* Handle credit notes and Return Goods Authorisation
* Maintain customer information with precision
* Develop and maintain customer services Standard Operating Procedures
* Ensure Customer Service KPIs are met for the best customer experience
Requirements:
1. Fluency in German or native speaker
2. Proficiency in Microsoft Office suite
3. Ability to work in a team and deliv...