Job Title: Digital Transformation and Compliance Lead
Accountable to: Practice Business Manager
Reports to: GP Partners & Practice Business Manager
Salary: 32-35k depending on experience.
Hours: Full time hours per week
Location: Barwell Medical Centre, High Street, Barwell, LE9 8DS
Job Purpose:
To ensure the Doctors and PM can provide an effective, efficient, and caring service to the practice population. To process and facilitate referrals, deal with referral enquiries and necessary follow up of clinical and administrative matters. Including the need to step in and step up, when required, to ensure weekly tasks are up kept, patient enquiry processes are dealt with and ensure all services are kept up to date in a timely fashion. To provide typing and report preparation alongside additional administrative tasks at the request of the Practice Manager which may vary between data searches, sessional creation and amendments and other related day to day "back room" duties.
Through sensible use of initiative, flexible approach and working in consistent high standards of accuracy, you will provide valuable help and support to the team. You will be expected to manage, plan, and prioritise tasks efficiently and effectively to maintain that high standard.
Main Duties:
IT Systems Management
· Maintain all hardware and software systems across the practice.
· Liaise with IT support providers and NHS Digital as required.
· Troubleshoot and resolve IT issues for staff in a timely manner.
· Ensure regular back-ups are completed and stored appropriately.
· Manage user accounts, permissions, and access levels.
· Oversee implementation of new digital tools and systems.
· Maintain IT asset inventory and monitor equipment lifecycle.
Clinical System Administration
· Administer and optimise clinical systems SystmOne.
· Support the maintenance of templates, protocols, searches, and alerts.
· Provide staff training and support on clinical systems and best practices.
· Run searches and audits routinely, for meetings and monitoring reasons
Data Management and Reporting
· Develop and maintain accurate reporting processes for QOF, IIF, Enhanced Services, and other contractual obligations.
· Monitor coding accuracy, recall systems, and data quality improvement.
· Produce ad-hoc and scheduled reports for clinical and managerial staff.
· Ensure timely submission of statutory data returns (e.g., CQRS, GPES).
· Run searches and campaigns as when needed throughout the year for things such as Flu, Recalls and NHS HC
Information Governance & Cybersecurity
· Ensure compliance with GDPR, NHS Data Security and Protection Toolkit (DSPT), and local information governance policies.
· Support cyber security awareness and training.
· Manage system access control and data confidentiality.
Project and Change Management
· Lead or support digital improvement projects, including migration, implementation, and integration of new systems.
· Work closely with the PCN Digital & Transformation Lead and other stakeholders on IT development.
· Run searches and recruit the patients
· Log the work for claims and progress purposes
· Look for more opportunities in developing this aspect of work.
· Update the business manager and partners on how to progress and what is needed in terms of a team.
Research coordination
* Work with the lead GP to run the research in practice and to progress this project.
* Run searches and recruit the patients
* Log the work for claims and progress purposes
* Look for more opportunities in developing this aspect of work.
* Update the business manager and partners on how to progress and what is needed in terms of a team.
Staff Support and Training
· Act as first-line support for digital and data-related queries.
· Train staff on new systems, upgrades, and data entry/coding best practices.
· Assist clinical teams in maximising the use of templates, searches, and reporting dashboards.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients' needs
* Effectively manage own time, workload, and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize people's needs for alternative methods of communication and respond accordingly
Safeguarding Children and Adults:
Barwell and Hollycroft has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk ensuring that they are protected from harm. The post holder will be expected to work in accordance with the Barwell and Hollycroft policy for Safeguarding Children and Adults at Risk.
This job description is not exhaustive and it not a contractual part of the contract. The Job Description may be altered to meet the needs of the role and the business following a reasonable consultation process.
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
* Free parking
* On-site parking
Work Location: In person