Job Description
We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security.
Key ResponsibilitiesVisitor Management:
* Welcome all visitors, book them into the site, issue appropriate ID passes, and notify their host promptly.
Customer Service:
* Provide a high standard of visitor care, including informing guests of available services and refreshments.
Security Compliance:
* Ensure all visitor security procedures are strictly followed and maintained at all times.
Communication Hub:
* Answer, screen, and direct incoming calls, handle general enquiries, and operate tannoy systems where required.
Reception & Facilities Upkeep:
* Maintain a clean, organised reception area and associated rooms, reporting any maintenance issues to Facilities.
Security Support:
* Work closely with the security team and provide assistance as required.
Emergency Response:
* Respond effectively to emergency situations, including evacuations and invacuations, following site procedures.
Mail Handling:
* Receive, sign for, and distribute incoming post. Sort and deliver mail to the correct departments.
Outgoing Mail:
* Accurately frank or stamp outgoing mail and coordinate collection with security for Royal Mail.
Incident Reporting:
* Report all incidents and emergencies to the Security Manager in a timely and accurate manner.
Additional Duties
* Carry out any other tasks as required to support operational efficiency and service quality.
* Participate in training and personal development activities.
* Communicate effectively with senior management, ensuring they are informed of any issues that may escalate.
About YouExcellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Ability to remain calm and professional in emergency situations
* A proactive and flexible approach to work
* Previous experience in reception, security, or customer service is desirable
What We OfferA supportive and professional working environment
* Opportunities for training and development
* Half day Fridays!