South and East Leeds GP GroupCare Navigator
The closing date is 02 October 2025
Apply for this jobJob summary
This post can be full, part time or job share, the afternoon session will be until 18.15pm.
Welcoming patients and visitors face to face and over telephone
Ensure confidentiality is maintained at all times
Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner
Ensure patient is dealt with in an efficient and appropriate way
Shred confidential information on a regular basis
Observe health and safety guidelines at all times
Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person
Management of Patient Registrations
Take necessary details from patient to ensure appropriate registration form is provided to patient
Ensure all required details on the registration forms are complete
Management the movement of medical records
Appointment management:
Verify patient by checking date of birth, address and contact details
Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional
Effectively handling requests for cancellation and rearranging of appointments
Actioning requests/directions from doctors/nurses diary management
Create requests for home visits and passing clinically based messages promptly
Main duties of the job
Ensure all necessary, appropriate and relevant information is obtained to deal with problems
React to directions to call in patient groups where required and with appropriate training
Manage online access
Safeguard all keys, cash and accessible patient identifiable information
Review personal and teams responsibilities regularly
Use initiative and competence to identify outstanding actions and tasks accordingly
Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook
About us
Our mission is to provide high quality, pro-active and responsive care that is accessible to our whole community. Our organisation will be professional and well-led, inspiring confidence in our staff and those under our care.
Job descriptionJob responsibilities
Care Navigator
To provide a focal point of contact for patients of the practice and administrative support to the Practice Team.
Person SpecificationQualificationsEssential
* Excellent Customer Service experience
* Computer literate in Word and Outlook
* Good Listening skills and attention to detail and accuracy
* Professional verbal and written communication skills are essential
* Excellent command of spoken and written English
* Able to demonstrate flexibility and adaptability in a changing environment
* Able to work constructively with internal and external parties to resolve issues
* Ability to work under pressure while maintaining a positive professional attitude
* Ability to work as part of the team
* Able to multi-task
Desirable
* Knowledge of medical terminology
* Be familiar with and adhere to the practice safeguarding policies, procedures and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance.
* All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.
Employer detailsEmployer name
South and East Leeds GP Group
Address
Hosted Employers Address
1st Floor Park Edge Practice
Leeds
LS14 1HX
Employer's website
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Job Types: Full-time, Part-time
Pay: £12.48 per hour
Expected hours: 37.5 per week
Work Location: In person