Private Patients Coordinator
Location: Rivers Hospital - Sawbridgeworth
Job type: Full time – 37.5 hours per week
Reporting to: Private Patient Manager
Job Description
We are seeking an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team. In this role you will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets, manage consultant relationships, and ensure the private patient experience is consistently delivered across all channels.
What You’ll Do
* Handle all enquiries and book appointments via telephone, email or social media
* Provide detailed information to patient enquiries whilst delivering excellent customer service
* Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
* Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
What You’ll Bring With You
* Marketing and/or Sales experience
* Ability to manage a portfolio of private patients from initial call to discharge
* Sound computer skills using the MS Office Suite and web‑based reporting
* Confident in engaging with a variety of people, particularly in a high‑end setting
* Excellent communication skills both face to face, over the phone and in writing
* Articulate with the highest standard of personal presentation
Benefits
* 25 days leave + Bank Holidays
* Buy & Sell Flexi Leave options
* Private pension – Ramsay will match up to 5% after a qualifying period
* Flexible shift patterns available where possible
* Enhanced competitive parental leave policies
* Private medical cover with option to add partner & dependants
* Life assurance (death in service) x3 base salary
* Free training and development via the Ramsay Academy
* Free parking on site (where possible)
* Subsidised staff restaurant (where possible)
* Concerts for carers
* Employee assistance programme
* Cycle2Work scheme available, in partnership with Halfords
* The Blue Light Card Scheme
About Ramsay Health Care UK
Ramsay Health Care UK is a well‑established global hospital group with over 60 years of experience. We operate in 11 countries with 88,000 staff who treat 8 million patients each year. We are known for delivering high quality care to patients with health insurance, self‑funding patients and NHS patients exercising choice through the e‑referral system.
Equality Statement
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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