Our client, based in Enfield is currently recruiting for an Income Officer on an 12-month fixed term contract. The start date is on notice and the salary rate is £35,425. The ideal candidate will have experience working an Income Officer and have experience attending court. Duties will include (but are not limited to): Monitoring and managing rent accounts to ensure timely collection of rent and service charges Identifying and addressing arrears promptly using intervention strategies Maximising rental income by ensuring charges are correctly applied and recovered Escalating cases in line with policy, including referring to legal or eviction if necessary and attending court Providing financial guidance to tenants to help them with their tenancy Experience required: Experience as an Income Officer Experience working with customers in social housing Skills, knowledge and expertise required: Risk assessment and management Compliance and due diligence Ability to deal with people compassionately Can remain calm under pressure Working hours : 1 day working from home per week Flexible working hours Monday - Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.