Overview
Telford & Wrekin Council provides a wide range of services to residents, businesses, and visitors in the Telford and Wrekin area. This is a full-time hybrid role for a Quality and Market Management Liaison Officer at Telford & Wrekin Council. The liaison officer will oversee quality assurance and market management functions, ensuring high standards of service and compliance. The role is based in Telford, with some work from home flexibility.
Role Description
This role oversees quality assurance and market management functions, ensuring high standards of service and compliance. Key tasks include conducting market analysis, developing and implementing quality management systems, providing customer service, and offering training to staff.
Responsibilities
* Oversee quality assurance and market management functions, ensuring high standards of service and compliance.
* Conduct market analysis and develop quality management systems.
* Provide customer service and training to staff.
Qualifications
* Interpersonal Skills and Customer Service
* Analytical Skills for market analysis and quality assurance
* Effective Communication and Training skills
* Strong attention to detail and problem-solving abilities
* Ability to work independently and in a team
* Relevant experience in quality management or market analysis is beneficial
* Bachelor's degree in Business, Management, or a related field
Employment type
* Full-time
Seniority level
* Entry level
Job function
* Other, Information Technology, and Management
Industries
* Government Administration
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