Employer: Ministry of Justice
Location:
Pay: Salary not specified.
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 05/03/2026
About this job
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services.
* Everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis); 9 days bank, public and privilege holidays; access to a paid Level 2 apprenticeship in customer service; access to the generous Civil Service pension scheme; season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme. Salary shown below is for a 37 hour working week inclusive of 20% unsocial hours allowance which is included to reflect the requirement to work nights, evenings and weekend shifts.
Salary: £29,432
The salary applies to an average of 37 hours per week and includes working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary by Establishment and can be discussed at interview.
For an example of the shift times you could be working please visit our website.
Responsibilities, activities and duties
* Gate/portal duties: ensure secure entry/exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
* Control room: operate the establishment radio system and monitor CCTV; report any suspicious activity.
* Visits: book visits; identify and process visitors on arrival; escort them if required.
* Censors/correspondence: monitor/log mail and report illicit or contraband items; preserve evidence.
* Night duties: ensure cell doors are locked/secure and all prisoners are accounted for.
* Reception: support reception tasks; photograph prisoners; collate documentation for property processes; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals on property storage.
* Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange; assist officers with free movement.
* Food delivery: food trolley delivery and collection, may involve the use of an electric tug vehicle.
* Driving duties: transport prisoners and escorts to destinations in the cellular vehicle; collect mail from local sorting office.
* Phone calls: monitor the PIN system; maintain log of PINs; handle phone requests from prisoners; complete relevant paperwork; keep an audit trail of conversations; ensure legal numbers are registered for solicitors.
* Procedures and protocol: understand and conform to national and local policies; respond appropriately and invoke emergency procedures and actions in relation to incidents.
At the interview we will assess you against the following Success Profile behaviours: Communicating and Influencing; Managing a Quality Service. For more information please visit our website. The interview will be blended, consisting of behaviours and experience; an opportunity to tell us more about yourself, your work history or personal experiences to assess suitability for prison work.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website: www.prisonsupportroles.co.uk. Job offers: ‘merit’ vacancy. This is a ‘merit’ job vacancy and you will be added to a merit list based on your score if successful at the interview. When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.
You can stay on the merit list for 12 months. After this, you’ll need to apply again.
Allowance Details: In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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