Overview
"I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." - Library Team Assistant
Responsibilities
* Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
* Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
* Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
* Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
* Promote library services through social media and work with external partners to engage the wider community.
Applications will be reviewed as soon as they are received; therefore the advert may close early.
Qualifications
* Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
* Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
* Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
* Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
* Physically able to carry out manual tasks such as moving stock and setting up spaces.
Benefits and Development
* Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
* Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
* Access to Health Assured\'s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
* Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Role Details
* Your main working base will be Gosport Discovery Centre, with one shift per week at Stubbington Library and occasional cover at Bridgemary, Fareham, Portchester, and Lockswood Libraries.
* Week 1: Mon 9am–5pm (Stubbington); Tue 9am–5pm; Wed 9am–5pm; Thu Off; Fri 9:30am–5pm; Sat Off.
* Week 2: Mon 9am–5pm (Stubbington); Tue 9am–5pm; Wed Off; Thu Off; Fri 9:30am–5pm; Sat 9am–5pm.
Additional Information
* Travel to other locations within Hampshire may be required.
* This post is subject to a Criminal Records Check. References will be requested prior to interview as part of safer recruitment requirements for Children's Services.
* We are a Disability Confident Employer, committed to inclusive and accessible recruitment and selection processes.
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