About The Role
In 2019 we began fabricating Xena Quartz® worktops in-house; guaranteeing a high level of quality at a low price. Integral to the smooth transition from templating to the installation of our specialist worktops, you will be at the very heart of our Xena Quartz® function in the role of Specialist Worktop Coordinator.
You will create a brilliant experience for our customers who have selected our specialist worktops as a stylish finishing touch to their new Wren kitchen. Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.
If you are a confident communicator with a real desire for developing your customer service skills and strive for outstanding customer service, you could find a role in our Specialist Worktop Team where your personality and passion allows you to make a real difference to the customer experience.
Main Responsibilities:
• Proactively resolving customer queries and issues through various channels of communication
• Taking ownership of each customer contact to provide the best resolution
• Provide all Wren customers with an exceptional and inspirational experience
• Demonstrate empathy and clear understanding when liaising with customers in a professional manner
• Assist stores with any related queries or concerns relating to the systems or processes
• Identify and report on processes that could result in a poor customer experience
• Provide customer support to our templaters based in the field
• Support the specialist worktop compliance team and assist in problem solving customer queries
• Creative and responsible decision making when resolving customer queries
What Wren Offer:
• Free access to our state of the art on site gym, open 24/7 • Enjoy subsidised meals in our two fantastic restaurants • Free on site parking • Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers • Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral • Free refreshments brought directly to your desk throughout the day • Free annual eye tests as well as a contribution to new glasses • Free uniform included that you can also claim under the HMRC allowance • Nationally recognised qualifications available after 6 months continuous service
About You
Desired skills and knowledge:
• Attentive with a strong focus on the customer experience
• Active listener and respectful questioning technique
• Demonstrates emotional intelligence and empathy
• Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
• Ability to effectively organise and prioritise your own workload
• Excellent oral and written communication skills
• Proven ability to thrive in a fast-moving environment
• Excellent computer skills including Microsoft Office
• Flexible with working hours & overtime, including weekends & evenings
• Excellent attendance with proven reliability and can adhere to the agreed work schedule
About The Company
Wren Kitchens is the largest kitchen retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens - we manufacture, deliver and install them too.
If you can match our passion to grow our business and exceed customer expectations in a competitive sales environment, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.