Service Desk Analyst
Permanent
Manchester
£24,735 - £27,257
Smart Hybrid Working
Are you fed up of only being contacted when people have a problem with their computer?
At AQA we have a Smart Bar in each of our offices, think Genius Bar but better.
This is where you live. In fact, your proper job title in AQA is Service Desk and Smart Bar Analyst. You are central. Colleagues drop in to seek your expert advice and support or simply to say hello and talk about last nights telly.
Do you want something more than just answering calls every day?
You will be part of a team of 11 superheroes (6 in the Manchester office) who provide first line support across the whole business (4 different sites) - responding to daily queries via the smart bar, telephone and service desk portal - solving issues and problems but that is not all - oh no, far from it! As well as ensuring that approximately 1600 colleagues are able to create and run the GCSE and A Level exams - yes that is where you know AQA from - there are then another 1600 or so seasonal staff to supply and support. You may also be building laptops or ensuring that the meeting and conference rooms and office spaces are fully equipped and running smoothly. Is it fast paced? Let's just say, there is not much opportunity to sit down for long. It is not a remote role, you will be nee...