Location: Cambridge
Rate/Salary: Circa £40,000 + Benefits
Contract Type: Permanent
We are recruiting a Water Project Supervisor on behalf of a leading organisation delivering large-scale water efficiency programmes across residential and commercial properties. This is an excellent opportunity for an experienced field-based leader who can manage teams, maintain high installation standards, and ensure an exceptional customer experience.
In this role, you will act as the main operational lead on-site, supervising daily activities of Tenant Liaison Officers (TLOs), plumbers, and water auditors, ensuring that installations are delivered safely, compliantly, and to agreed performance targets.
Key Responsibilities
On-Site Leadership & Team Management
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Supervise TLOs, plumbers, and water auditors to ensure performance targets are met.
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Provide on-site guidance, support, and problem-solving to keep projects on track.
Installation Delivery & Performance
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Oversee the installation of Control Flow HL2024 and retrofit water efficiency products.
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Maintain installation quality, adherence to standards, and safe working practices.
Customer Experience
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Act as the main on-site point of contact, handling customer queries and complaints professionally.
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Ensure every interaction contributes to a positive customer experience.
Quality, Compliance & Data Accuracy
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Conduct basic quality checks and ensure compliance with Health & Safety and regulatory requirements.
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Maintain accurate CRM and completion data for all installations.
Performance Monitoring & Reporting
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Track performance against targets and report progress, risks, and issues to the Regional Operations Manager.
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Support operational teams with clear communication and timely updates.
Stakeholder & Internal Communication
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Liaise with customers, clients, and internal teams to support smooth project delivery.
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Help manage on-site challenges and escalate where necessary.
Key Performance Indicators
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Delivery of installation programmes on time and to target.
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High-quality installations contributing to verified water savings.
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Positive customer satisfaction and effective complaint resolution.
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Strong appointment delivery and operational efficiency.
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Accurate CRM records and timely data updates.
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Full compliance with H&S standards and regulatory requirements.
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Clear and consistent communication to the Regional Operations Manager.
Qualifications & Certifications
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Plumbing Qualification – Level 2 minimum.
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EUSR Water Hygiene Card.
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Clear DBS Check (can be arranged).
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Full, clean UK driving licence.
🔧 Experience Required
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Experience leading field-based teams in utilities, construction, or water efficiency.
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Strong leadership with the ability to motivate and support team performance.
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Confident communicator with experience using job management or CRM systems.
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Understanding of quality standards, compliance, and safety protocols.
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Track record in monitoring performance and reporting operational progress.
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Proactive, hands-on approach to resolving on-site issues.
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Flexibility to travel throughout your region (company van provided)