Renewals Account Manager
Salary £25,000-£27,000
Hybrid – Stockport
About Distology
Distology is a specialist Cyber Security Distributor bringing innovative and disruptive security solutions to the market. We work closely with world-leading vendors and channel partners to deliver cutting-edge technologies that protect IT and OT environments.
With rapid growth and an expanding product portfolio, our Renewals function is becoming an even more critical part of the business — and we’re looking for someone who is commercially driven, highly organised, and passionate about building strong customer and partner relationships.
Overview
We have an excellent opportunity for a Renewals Account Manager to join our team. This role is ideal for someone with experience in account management, renewals, sales support, or customer success who wants to deepen their commercial expertise within a dynamic cyber security distributor.
You will manage a significant, multi-vendor renewals pipeline across the UK, Benelux and DACH regions, ensuring high retention, accurate forecasting, and strong customer outcomes. Your work will focus on protecting and growing recurring revenue, supporting partner relationships, and identifying opportunities to drive additional value.
Key Responsibilities
• Organise and manage a large pipeline of renewals, engaging expiring customers proactively within target timeframes.
• Close and expand as much renewal business as possible to achieve retention and revenue targets.
• Own the end-to-end renewals process across multiple regions, working closely with Vendors and Reseller Partners.
• Support partners through all stages of the subscription or support contract renewal, ensuring long-term customer value.
• Reinforce vendor value propositions including product features, support services, and training options.
• Develop strong knowledge of vendor product stacks to identify upsell and cross-sell opportunities.
• Position Distology Studios services — including Health Checks, Solution Design & Implementation, and Project Retainers — to drive additional value.
• Use the CRM quoting tool to produce accurate, timely quotes and proposals.
• Support pricing strategy, negotiation and deal closure for renewal opportunities.
• Track all renewal activity, timelines and outcomes in Salesforce.
• Collaborate with Finance and Operations on bespoke legal or commercial queries.
• Accurately forecast renewal timing, pricing, risks and likelihood of closure.
• Contribute to ad-hoc projects and continuous improvement within the Renewals team.
Skills, Experience & Attributes
• Experience in renewals, account management, sales support, customer success or similar.
• Highly organised with the ability to manage multiple deadlines and priorities.
• Strong commercial awareness and a target-driven mindset.
• Excellent communication skills — written, verbal and interpersonal.
• Confident at building and maintaining long-term partner relationships.
• Analytical, detail-focused and comfortable using CRM systems (Salesforce experience beneficial).
• Proactive, enthusiastic and keen to take ownership of outcomes.
• A collaborative team player who is also capable of working independently.
Benefits
• 25 days holiday increasing with tenure, with the ability to buy/sell allowance
• Birthday off
• Health & wellbeing investment
• Free breakfast every day
• Learning & development opportunities
• Quarterly company values awards & travel incentives
• Service awards for tenure every year
• Cycle to work scheme
• Volunteering days
• Team socials