Fire and Security Service Manager
£50k‑£60k – company based in Essex.
About the Company
My client was established in 1999 and has strived to become a market leader in providing Communal IRS, Security and Fire Protection Solutions in and around London. Their clients include Principal M&E Contractors, Housing Associations, Local Authorities, Facilities Management and Property Managing Companies. The company’s philosophy is to deliver the highest level of customer service and innovative system designs to ensure client satisfaction and quality.
Role Summary
Manage the Service Department to effectively carry out all site service/maintenance work secured by the company. Ensure that all service, small works and allocated commissioning contracts are completed in a timely, cost‑effective manner and handed over appropriately, in line with the company’s ethos and values.
Job Responsibilities
* Manage day‑to‑day tasks within the department.
* Initiate and maintain an effective planning system to control key aspects of service management.
* Ensure that the Service Department carries out all service and small works contracts and allocated commissioning contracts in a timely and cost‑efficient manner, through to completion and appropriate handover.
* Provide effective training, supervision, and control of all Service Department staff.
* Identify small‑works opportunities, organise pricing, quotations and secure orders from clients; oversee or commission such works where appropriate.
* Organise and manage all necessary paperwork and reports.
* Communicate effectively across the company to enable key duties to be handled efficiently.
* Be hands‑on when required to ensure client satisfaction.
Knowledge, Experience & Key Measurements
* Relevant qualifications (FIA/NSI/LPCB/C&G etc.).
* Excellent interpersonal communication and negotiation skills.
* Ability to work openly and cooperatively with others, both within project teams and wider departments.
* Self‑motivation and effective time‑management, including motivating others to schedule their workloads.
* Good presentation skills; able to present complex ideas to technical and non‑technical audiences.
* Experience managing multiple simultaneous activities and leading teams.
* Previous experience with systems, Fire/CCTV/Access Control, etc.
* Effective scheduling and execution of all site services work within agreed time frames and costs, maintaining customer‑service ethos.
* Identify opportunities on client sites for small works, refurbishments, or new areas.
* Organise pricing, quotations and order securing for small‑works contracts.
* Effective training, supervision and control of department members, including Apprentice/Trainee Service Engineers.
* Trigger timely issuing of all “client” invoices.
* Recommend improvements to service department performance.
General Requirements
* Experience within the service/maintenance industry and/or Fire & Security systems.
* Clear record with zero criminal convictions and ability to pass a CRB/DBS check and full security screening.
Staff Expectations
* Familiarise with Company Policies and Procedures available on the HR system.
* Uphold Equal Opportunities, Anti‑Harassment and Bullying policies; implement effectively in all work aspects.
* Act at all times within Company Rules, Policies, Procedures and statutory requirements.
* Be proactive, propose ideas and contribute to business improvement.
* Undertake required training.
* Attend staff and team meetings as required.
* Observe health and safety procedures to ensure personal and colleague safety.
* Flexibly respond to changing priorities and provide customer and business support.
Equal Opportunities
My client is an equal opportunities employer.
Benefits
* Salary: £50k‑£60k DOE.
* Pension scheme.
* 28 days holiday, including bank holidays.
* Extra day holiday added for each year of service.
* Birthday day off following probation, if on a weekday.
* Company vehicle, laptop and mobile phone.
* Excellent opportunities for advancement within a growing and ambitious company.
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