Job Description
System Support and Maintenance
* Provide break/fix support for CCTV, access control, and other physical security devices.
* Perform programming, configuration, and maintenance within platforms such as Genetec Security Centre, C•CURE 9000, Lennell and related systems.
* Monitor devices and systems for performance, connectivity, and operational integrity.
* Troubleshoot hardware and network-related issues affecting security systems.
* Replace and configure defective or end-of-life components as required.
Preventive and Quality Assurance Tasks
* Conduct preventive maintenance and system health checks according to Bloomberg-defined cycles.
* Verify camera streams, alarm inputs, and access control readers for proper functionality.
* Document device status, firmware updates, and configuration changes.
* Support compliance and audit preparation, ensuring system functionality aligns with corporate and regulatory standards.
Coordination and Communication
* Coordinate task execution and reporting with the Lead Security Technology Representative
* Collaborate with site operations, networking, and facilities teams to resolve infrastructure-related dependencies.
* Communicate effectively with Bloomberg stakeholders, providing clear status updates and escalation of critical issues.
* Participate in cross-regional meetings, training sessions, and upgrade activities as directed.
System Integration and Commissioning
* Assist with the onboarding and integration of new devices (e.g., cameras, controllers, workstations) into enterprise systems.
* Verify configurations and ensure alignment with Bloomberg security technology standards.
* Provide technical feedback and field-based insights to Bloomberg engineering or project management teams to support continuous improvement.
Availability and Coverage
* Provide on-site support during standard business hours.
* Participate in after-hours or on-call rotations for critical incidents, outages, or maintenance windows as required.
Deliverables and Reporting
The Role will be expected to input, produce and maintain the following documentation and reports:
* Daily activity logs summarizing work performed, system issues, and resolutions.
* Maintenance and inspection reports detailing completed preventive maintenance activities.
* Equipment replacement, firmware update, and configuration change records.
* Escalation summaries for incidents requiring further engineering or vendor intervention.
* Monthly summary report of service metrics, notable issues, and improvement recommendations.
Qualifications
Essential
* 3–5 years of relevant experience supporting or maintaining physical security systems.
* The right to work in the UK, with a 5-year checkable history
* Proficiency with Genetec Security Centre (Omnicast/Synergis) and C•CURE 9000 platforms.
* Working knowledge of IP networking, including PoE, VLANs, and device addressing.
* Demonstrated experience in hardware installation, troubleshooting, and documentation.
* Strong communication, organizational, and customer service skills.
* Ability to work independently with minimal supervision and respond effectively to critical events.
Preferred Certifications
* Genetec Security Centre Technical Certifications (Omnicast / Synergis)
* C•CURE 9000 System Installer or Advanced Integrator Certification
* Networking qualification (e.g., CompTIA Network+, equivalent BTEC)
Additional Information
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
* Career Growth: Clear pathways from apprenticeships to leadership programs.
* Inclusive Leadership: A culture of respect, transparency, and collaboration.
* Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change.
* Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
* Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
* Health & Well-being Programs – Mental health support and workplace wellness.
* Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
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