Join to apply for the Field Account Manager role at Daisy Group
Location: Field-Based - Various Areas Available
Working Hours: 8:30 AM to 5:30 PM
Salary: Up to £35,000 plus £5,000 car allowance/Company Car
We are looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you''ll engage with a variety of SME clients (typically 10–50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling.
Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.
You''ll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.
What You''ll Be Doing
* Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
* Provide pricing and complete paperwork on-site to streamline the sales cycle
* Understand customer needs through effective questioning and active listening
* Create and execute account development plans tailored to each client''s business objectives
* Present customised, value-driven proposals aligned with customer goals
* Collaborate with internal teams to deliver a seamless, end-to-end service
* Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
* Drive product penetration through strategic cross-selling and up-selling
* Meet and exceed revenue targets while minimising churn
* Identify at-risk customers and flag them to the appropriate teams to support retention
* Keep customer records, contact details, and notes up to date in our CRM systems
* Maintain accurate decision-maker information and build rapport with key stakeholders
* Stay current with industry trends and continuously seek opportunities for personal and professional growth
Qualifications
* Availability to stay away from home once per week
* Excellent communications skills; verbal and written
* Ability to develop trusting relationships
* Fast thinking
* Self-motivated
* Resilient and strong willed
* Enthusiastic and willing to learn
* The ability to work under pressure
* Excellent customer relations skills
* Ability to manage workload
* Strong organisational skills
* Strong team worker
* Account Manager Experience
* Problem Solving
Benefits
* 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days
* Holiday purchase scheme
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you''re getting married
EEO statements and company details are available on request.
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