Job overview
Are you passionate about improving workforce systems, engaging with services, and helping teams work smarter? Do you enjoy using your technical, analytical and people skills to support digital improvement? If so, we’d love to welcome you to our team.
Pennine Care NHS Foundation Trust is rolling out a new e-Roster system to support effective workforce planning and enhance the experience of our people. We’re looking for an enthusiastic and motivated e-Roster Implementation Lead to help us deliver this exciting programme across all staff groups.
Main duties of the job
As an e-Roster Implementation Lead, you’ll play a key role in implementing our new Trust-wide e-Roster system. You’ll work closely with departmental managers, clinical teams, HR, ICT, Finance, Safer Staffing and our system supplier to ensure the system is configured accurately, used effectively, and adopted confidently.
You will:
* Build, configure and implement e-rosters across a variety of services
* Provide training, guidance and support to managers and staff
* Analyse roster requirements, troubleshoot issues and escalate risks
* Promote the benefits of e-rostering and champion best practice
* Produce documentation, training materials and implementation reports
* Support ongoing system development, testing, data quality and evaluation
This is a hands-on role ideal for someone who enjoys a mix of system work, stakeholder engagement, training delivery and problem-solving.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Communication & Engagement
* Communicate effectively with staff at all levels about the e‑Roster system.
* Build strong working relationships with managers, clinical teams and the system supplier.
* Promote the benefits of e‑rostering and support staff engagement.
* Provide advice and respond to user queries about system functionality and issues.
System Implementation & Support
* Configure and build e‑rosters based on departmental requirements.
* Ensure staff lists and roster information are accurate and up to date.
* Identify and escalate system issues or risks.
* Support testing of system upgrades, releases and patches.
Training & Documentation
* Deliver training sessions to staff and managers.
* Develop and maintain training materials and implementation documents.
* Share updates, learning and best practice with users and the wider team.
Analysis, Planning & Reporting
* Review service requirements and determine appropriate system setup and KPIs.
* Produce and present information within agreed timescales.
* Plan and manage implementation activities and personal workload.
Data Quality & Information Management
* Maintain high data quality within the e‑Roster system.
* Manage user access securely and appropriately.
* Log and monitor user queries, system issues and performance.
Policy, Process & Continuous Improvement
* Support implementation of the e‑Roster policy across departments.
* Update standard operating procedures as needed.
* Recommend improvements to processes and working practices.
Person specification
Education / Qualifications
Essential criteria
* Level 4 qualification in Business Information or relevant subject, plus further relevant experience to degree level
* Evidence of continuous professional development
Desirable criteria
* Allocate Academy Training & Accreditation qualification
* IT qualification or equivalent
* CIPD (Chartered Institute of Personnel Management)
Experience
Essential criteria
* Demonstrable experience with advanced IT skills including spread sheets (pivot tables, lookups), databases and MS Office applications
* Demonstrable experience with data retrieval, analysis and presentation
* Previous experience of working and understanding of Allocate Health Roster and ESR BI Reporting
* Previous experience of rostering, systems and troubleshooting of common rostering issues
* Understanding of the European Working Time Directive Previous IT knowledge used to support IT implementations or software packages in a clinical setting
* Experience of working with external organisations
* Experience / knowledge of clinical demands of stakeholders
Desirable criteria
* NHS Experience
* Knowledge of NHS organisations, data standards and information systems
Knowledge and Expertise
Essential criteria
* General knowledge of workforce policies in NHS
* Proficient in the use of Microsoft Word, Excel and PowerPoint, Teams and familiar with the concepts of relational databases.
* Detailed knowledge of the key principles of roster management
* Excellent written and verbal communication skills, with a proven track record of gaining stakeholder co-operation
* An attention to detail that ensures that accurate quality information is produced.
* Facilitation skills
* Experience teaching others on I.T systems
Desirable criteria
* Experience of managing data quality issues
Skills and Abilities
Essential criteria
* Excellent interpersonal and communication skills with ability to provide exemplary customer service in flexible timescales
* Data collection and analysis
* Presentation skills including presenting information to small groups of people and conducting meetings in a professional and business-like manner
* Ability to develop and maintain strong working relationships, rapport and teamwork with clinical teams
* Ability to deal with difficult situations and provide solutions
* Excellent planning and organisational skills with the ability to plan and prioritise both project and personal workload.
* Must be able to work to agreed deadlines
* Able to use initiative and problem solve
Work Related Circumstances
Essential criteria
* Ability to travel between Trust sites and regionally
📝 Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.
We understand that some candidates may use AI tools to help prepare their application. This is not restricted, however, any AI support should only be used to enhance your own writing and must reflect your genuine skills and experience. You will be asked to talk about your application at interview. Applications that contain false or misleading information may be removed from the recruitment process.
We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.