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Job Title: Customer Success Executive
Whytematter is excited to recruit a Customer Success Executive for our growing client in the financial services, tech, and media sectors.
This role offers the opportunity to manage existing accounts, onboard new partners, and develop long-term relationships, contributing directly to account success and business growth.
Key Responsibilities:
* Manage multiple customer accounts and identify new sales opportunities.
* Negotiate commercial and contractual terms.
* Attend meetings, conferences, and exhibitions, primarily within the UK.
* Share knowledge and assist junior staff.
* Understand market and customer needs for growth opportunities.
* Provide product support and onboard new customers.
* Monitor activities and report to management.
* Collaborate with engineering and product teams.
Personal Attributes:
* Determined, eager, confident, empathetic, organized.
Qualifications:
* Degree in business or IT, or relevant experience.
* Minimum 3 years in customer-facing account management, preferably in tech or finance.
* Strong analytical, communication, and MS Office skills.
Desirable Skills:
* Experience in fintech, e-commerce, or financial services.
* Knowledge of web development, CRM, Google Analytics.
Must be eligible to work in the UK and align with our values: SMART, EFFICIENT, OPEN, PASSIONATE, ACCOUNTABLE.
Remuneration: Competitive salary with benefits including bonus, health insurance, pension, travel scheme, and more.
Contact: Mairead Moore, Co-Founder
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