Job Title: Online Customer Service & Returns Coordinator (Tech Business)
Location: On-site (parking available)
Hours: Monday to Friday, 9:00am–6:00pm (lunch break)
Salary: £26,000–£28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)
Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.
The Role
You’ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you’ll support the warehouse with order picking/packing and returns processing.
Key Responsibilities
Handling customer complaints and queries via email (majority of the role)
Investigating issues and delivering clear, fair resolutions
Logging and updating cases through the online system
Occasional customer phone calls where needed
Supporting the warehouse team at busy times:
Picking and packing orders
Processing returned goods and booking items back in
Creating return labels and managing returns administration
Updating systems with outcomes and actions taken
What We’re Looking For
Strong written communication skills (clear, professional email writing)
Calm, solutions-focused approach to complaints and challenges
Organised with good attention to detail
Confident using systems and learning new processes (training provided)
Positive work attitude and reliability
Looking for ongoing work and career development
What’s On Offer
£26,000–£28,000 per annum depending on experience
Monday–Friday, 9am–6pm (no weekends)
On-site parking
Training provided and opportunity to grow within the business
Friendly, supportive working environment
To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants