Job Description
JOB SUMMARY
The Project Manager is the person that takes all the information and has the overall responsibility for a Project’s success.
Working with the Projects team and management you will liaise with clients from the very start of the project, learning and understanding their needs and fulfilling the brief in a timely way using the resources available in the most effective manner possible.
KEY RESPONSIBILITIES
Primary
* Lead the delivery of our live event management builds including scope, budget, staffing and build.
* Create and manage relationships with new and existing clients and foster expansion of business.
* Prepare quotes and contracts for events and update them from initial exploration to completion.
* Manage equipment for events on the warehouse stock system and order consumables.
* Be able to undertake a project and balance workload, assigning tasks to the Project Technicians and ensuring all records are accurate and timely.
* Undertake regular video calls and email exchanges with clients, provide a positive and ‘can do’ persona and use your expertise and experience to help shape their configuration.
* Use experience to help and mentor members of the Project Team and influence the Head of Operations.
* Log and allocate tasks though the Jira system with clear requirements and context. Ensure all tasks completed are reviewed and they are accurate in their contents and timings.
* Involve Project Technicians in client meetings and event builds, ensure work is distributed to Project Technicians in a way that helps their development and challenges them.
* Oversee the configuration of our bespoke event management software and assets for client events, maintain and promote best practice.
* Always present a positive and constructive presence to colleagues, clients, and on-site staff
Secondary
* Show a Pro-active approach to the team, mentoring and development skills and constant meaningful feedback to the Head of Operations.
* Work closely with the other Project Managers and Senior staff to create and update processes and training.
* Work with sales staff and new clients to undertake new projects, timeline those projects, take overall ownership and ensure completion with the best customer service.
* Contribute to planning, staffing and strategy.
* Co-ordinate Projects team and ensure all staff and PMs are busy and motivated.
* Drive continual improvement in the department.
QUALIFICATION, KNOWLEDGE, AND EXPERIENCE
Required
* Minimum of 2 years Project Management experience, ideally in live events.
* Experience of using Web responsive HTML & CSS Javascript, ideally commercially.
* Expertise of Microsoft Office applications and Jira.
* A background in live events.
Desirable
* Experience working on-site at live events.
* A working knowledge of jQuery, React, Bootstrap, MySQL.
PERSONAL CAPABILITIES
* Strong Work Ethic: You will be dedicated and hardworking. You will need to support Project Technicians in all aspects of their technical work and wellbeing.
* Excellent Communication Skills: You will have excellent interpersonal skills whilst working directly with clients and colleagues both remotely from the office and on site.
* Detail Oriented: You will be able to complete complex tasks independently to a high standard, manage workloads and delegating work.
* Adaptable: You have proven capable to adjust your approach and tone of voice to different stakeholders and explain complex concepts in an understandable way.
* Resilient: You will deal with situations where things did not go to plan and be able to work under pressure without supervision
* Customer Centric: You have proven yourself to be a strongly client focussed person. You liaise with our clients in a professional and collaborative manner.
* Curious: You are someone who wants to know how things work and find new ways of doing things.
* Flexibility: You will be expected to work on client sites in the UK and globally. Sometimes this will be at short notice, so a desire and willingness to work away from home is essential.
* Team Player: Collaborative mindset, willing to contribute ideas and work as part of a cohesive team.
* Relationship Management: Strong interpersonal skills with the ability to build rapport and trust with staff, existing and potential clients.