Job Description:
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
The world’s largest companies and public sector organizations trust DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment.
Our more than 125,000 employees in over 70 countries are trusted by our customers to deliver transformative technologies that ensure the success, security, and well‑being of businesses and people around the world.
By combining our strengths and global expertise, we create solutions and deliver better outcomes for clients across their IT platforms.
To learn more about how we deliver excellence to our customers and colleagues, visit DXC.com.
The CloudOps Senior – GCP is a 100% operational role focused on the day-to‑day execution, support, and troubleshooting of Google Cloud Platform environments. This position does not involve people leadership or project ownership. The role requires hands‑on execution, strict adherence to operational procedures, and close collaboration with internal teams and customer stakeholders.
Role Scope
This role is strictly operational and execution-focused:
Daily operational tasks and support activities
Incident response, troubleshooting, and escalation
No people management or project leadership responsibilities
Strong focus on compliance with processes, schedules, and customer requirements
Key Responsibilities
Operate and support GCP networking services including VPCs, subnets, firewall rules, routes, Cloud NAT, Cloud DNS, load balancers, VPN, and Interconnect.
Perform daily monitoring, operational checks, and routine maintenance tasks in GCP environments.
Troubleshoot connectivity, performance, and access issues related to networking, compute, containers, and applications.
Respond to incidents, follow defined runbooks, document actions taken, and escalate according to established procedures.
Use Cloud Monitoring, Cloud Logging, Network Intelligence Center, VPC Flow Logs, and Connectivity Tests for diagnostics.
Support CI/CD pipelines using Cloud Build, Cloud Deploy, Artifact Registry, and Git‑based workflows.
Support containerized workloads running on GKE and Cloud Run, including networking and connectivity issues.
Execute infrastructure changes using Infrastructure as Code (Terraform) following approval processes.
Maintain accurate documentation, operational runbooks, and incident records.
Operational Expectations
This position requires strict adherence to customer and operational requirements:
100% on‑site work, Monday to Friday, 8:00 AM to 6:30 PM
No Home Office or hybrid work flexibility (customer requirement)
Formal dress code required daily: suit jacket, dress shirt, and dress pants
High level of punctuality, attendance, and task completion
Professional and consistent communication with customers and internal teams
Incident Handling & Escalation
When facing incidents or issues that cannot be immediately resolved, the analyst is expected to follow established procedures, communicate proactively, and allocate appropriate escalation rather than act independently or remain silent.
Required Profile
Strong operational mindset with willingness to perform hands‑on daily tasks
Self‑driven and autodidact, capable of learning independently using documentation and internal knowledge bases
Adaptable to strict customer rules, schedules, and processes
Responsible, punctual, and reliable
Respectful of hierarchy, procedures, and escalation paths
Able to work under pressure and follow instructions during incidents
Technical Requirements
Hands‑on experience with Google Cloud Platform (GCP)
Strong knowledge of GCP networking concepts and services
Experience with troubleshooting cloud infrastructure and connectivity issues
Basic to intermediate experience with CI/CD pipelines and automation
Experience supporting container platforms such as GKE or Cloud Run
Preferred Certifications
Google Cloud Professional Cloud Network Engineer
Google Cloud Professional Cloud Architect
Google Cloud Professional DevOps Engineer
Google Cloud Associate Cloud Engineer
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