PAY £14.75ph Booking number (phone number removed) COMPANY HMCTS JOB ROLE AO LOCATION 2 - 3, Duke's Green Avenue Feltham Feltham Greater London TW14 0LS United Kingdom JD Overview Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and offices within HMCTS. The role involves delivering high-quality administrative and customer service support while contributing to continuous improvement and efficiency. Key Purpose To provide efficient administrative and operational support to progress cases through the court and tribunal system. The postholder will work within established procedures but is encouraged to use initiative, identify improvements, and maintain excellent standards of service. Main Responsibilities Prepare and process court and tribunal papers, documents, and case files. Maintain accurate records and data using HMCTS systems. Support hearings, manage listings, and assist court users, including judiciary and legal professionals. Handle public enquiries (in person, by phone, or email) professionally and promptly. Verify documents, process casework, collect fees/fines, and ensure compliance with procedures. Provide reports, statistics, and financial information as required. Participate in team meetings, contribute to problem-solving and process improvement. Undertake other reasonable duties as required within the grade. Skills and Qualifications Five GCSEs (AC) or equivalent, including English and Maths, or relevant administrative experience. Strong organisational and communication skills. Proficient in IT and data entry systems. Ability to deliver high-quality work to deadlines and provide excellent customer service. Operational Delivery Profession This role is part of the Operational Delivery Profession (ODP) - the public-facing arm of government that delivers essential services across the UK. As part of the ODP community, you'll have access to professional development and career progression opportunities. WORKING HOURS FULL TIME OFFICE BASED CONTRACT END 31/05/2026-with potential to extend, NOT guaranteed Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group