Job Description
North Devon Council is looking for a Housing Triage Officer to become part of our busy Housing Options & Refugee Resettlement Team. This will be for a two year, fixed term contract.
You will need to have excellent interpersonal skills, an ability to work flexibly to changing demands and operate in a coordinated manner with other team members and clients.
If you think you have the right skills, capability and attitude to be part of our Housing & Refugee Resettlement team we would like to hear from you.
This post will:
Be the first point of contact for general housing enquiries
Ensure all relevant documentation is produced by the customer, compliance checks carried out and scanned to system
Gather relevant background information and provide appropriate advice, in accordance with the Homeless Reduction Act 2017
Issue Advice only decisions & relevant documentation then update the housing system
Support the wider housing team in the delivery of homeless prevention and be open to personal development overtime cover Housing Officer functions
Signpost clients to relevant statutory and voluntary agencies, in relation to benefits, debt advice, food bank
Maintain accurate records
Prepared to work out of different office locations and complete off home visits, subject to risks assessments being carried out
Ideally you need to:
Be proficient in ICT applications
Be a confident communicator, both written and verbal working with housing clients
Emotional intelligence
Have a background in Housing
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