Customer Service Coordinator – Transport & Logistics
Location: Leicester | Salary: £25,000 – £30,000 DOE | Hours: Monday to Friday, 8:30am – 5:30pm
Are you a customer service professional with experience in logistics, transport, or distribution? Do you enjoy being the key contact for customers, keeping operations running smoothly, and solving problems on the go? If so, this could be your next career move!
Join a fast-growing, well-established transport and logistics company known for reliability, strong customer relationships, and a supportive, people-first culture.
What the Role Involves
As a Customer Service Coordinator, you’ll be the central point of contact for customers, drivers, and planners, making sure every delivery and collection runs efficiently. You’ll handle enquiries, resolve issues quickly, and keep customers informed with clear, professional communication.
Your responsibilities will include:
*
Acting as the first point of contact for customer queries via phone and email
*
Updating customers on deliveries, collections, and potential delays
*
Liaising with transport planners and drivers to ensure smooth operations
*
Resolving issues professionally and maintaining a positive customer experience
*
Keeping accurate records using internal systems and transport management software
*
Supporting the operations team with reports, updates, and performance tracking
Who We’re Looking For
We’re looking for candidates with proven customer service experience, ideally in logistics, transport, distribution, or manufacturing. You will be:
*
Confident communicating with customers, planners, and drivers
*
Able to stay calm and professional under pressure
*
Highly organised, proactive, and able to multitask effectively
*
IT literate, with experience of TMS or WMS systems advantageous
*
A natural problem-solver who enjoys helping customers and improving processes
What’s on Offer
*
Competitive salary: £25,000 – £30,000 DOE
*
Full-time, Monday to Friday, 8:30am – 5:30pm
*
Company pension scheme
*
Free on-site parking
*
Supportive, team-focused working environment
*
Real opportunities for career progression and development
About the Company
You’ll be joining a respected and expanding transport and logistics business with a strong reputation for reliability and service excellence. The company is people-focused, down-to-earth, and committed to helping their employees grow and succeed.
If you enjoy working collaboratively, keeping organised under pressure, and being the calm, reliable voice customers rely on, this is the perfect role for you