Description
At Kimpton Fitzroy London we are looking for a Room Service team member to join our luxury hotel in Central London
A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury's Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?
As a Room Service team member, we will support you to:
* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are
* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right
* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day
Working as a Room Service Team Member at the Kimpton Fitzroy London means being part of a dynamic, guest-focused team in one of the city's most iconic hotels. Every day offers the opportunity to create memorable experiences by delivering exceptional service directly to guests' rooms—whether it's a beautifully presented breakfast, a late-night snack, or a celebratory bottle of champagne. The role blends efficiency with warmth, requiring attention to detail, excellent communication, and a genuine passion for hospitality. With its rich heritage and modern luxury, that Kimpton Fitzroy provides it's not just a stunning backdrop to work in, but also a supportive environment where team members are encouraged to grow, learn, and take pride in exceeding guest expectations.
What's in it for you as our Room Service team member:
We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities Our Room Service team members enjoy a range of benefits including:
* £13.85 per hour (£28,808 full time equivalent per annum) plus great IHG perks
* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
* Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Free meals whilst on duty prepare by skilled chefs
* Worldwide employee and friends & family hotel room discounts
* Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
* Discounts off your supermarket shop, other shopping, and experiences through our portal
* Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
* Regular sporting and social events
* Most importantly, we'll help you grow and develop you as an individual.
Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named 'The plushest pet-friendly hotel,' because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you
You are always welcome here
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
Please click 'apply' now
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.