About
Job Title: Showroom Manager, Bathrooms + Plumbing + Heating
Location: Maidstone, Kent
Salary: £35k+ per annum depending on experience, plus benefits and bonus
Sector: Construction or Builders Merchant
Role Overview
As a Showroom Manager, you will support and oversee our showroom, ensuring performance is maintained and optimized for growth. You will ensure legal compliance and proper implementation of company policies and procedures. You will lead, motivate, and develop your team to achieve objectives.
Ideal candidates will have extensive experience in a Builders' Merchant environment, preferably within the bathrooms + P+H sector, at local or national levels. Experience managing teams across various disciplines and career levels is essential. Knowledge of the Merchant trade, including Bathrooms, Plumbing, and General Building, is required.
Key Duties
1. General:
o Work on special projects as required.
o Provide out-of-hours support for alarm and CCTV providers, including being on call for the branch.
o Be a key holder and respond to customer complaints.
2. People Management:
o Lead by example, communicate effectively, and support staff development.
o Identify and support underperforming staff.
o Delegate tasks effectively.
o Manage staffing levels and resource allocation.
o Recruit, induct, and onboard new employees with HR support.
o Handle disciplinary and grievance procedures with HR guidance.
3. Branch Performance:
o Ensure stock takes are completed and variances investigated.
o Manage stock levels and ensure timely deliveries.
o Maintain high customer service standards.
o Develop supplier relationships.
o Make trading and margin decisions within defined levels.
o Coordinate with other branches for stock optimization.
4. Change Management:
o Propose and implement operational changes.
o Ensure fairness and consistency in decision-making.
5. Health & Safety / Compliance:
o Ensure adherence to Health & Safety regulations.
o Work with local authorities to maintain compliance.
o Encourage staff responsibility and ownership.
o Monitor tachographs and driver hours to maintain Operator licenses.
o Report incidents promptly and accurately.
o Ensure company procedures are followed, including banking and paperwork.
o Complete monthly checklists thoroughly.
If you possess the relevant experience and skills, please apply. The hiring manager will contact you. For further information, call Liam at (phone number removed).
Nice-to-have Skills
* Team Management
* Customer Service
Work Experience
* General Management
Languages
* English
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