Position: Housing Officer Specialist
Location: Ebley Wharf, Stroud, GL5 4UB
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: 37 hours per week, Monday to Friday
Pay Rate: £100.00 Per Day
Job Reference: (phone number removed)
Who We Are Looking For
We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues.
This role is fully office and patch-based (5 days per week), so candidates must be comfortable working on-site and within the community.
Job Responsibilities
Tenancy Management
Manage a portfolio of tenancies, ensuring compliance with tenancy agreements
Conduct tenancy audits and property visits
Handle general tenancy-related enquiries and casework
Income & Arrears Management
Monitor rent accounts and take appropriate action to recover arrears
Support tenants with financial difficulties and signpost to relevant services
Anti-Social Behaviour (ASB)
Investigate and manage ASB cases, working closely with tenants and partners
Take appropriate enforcement action where necessary
Safeguarding & Support
Identify and manage complex cases including hoarding and vulnerable tenants
Work collaboratively with external agencies such as police, mental health services, and adult social care
Customer Service & Operations
Provide phone cover and respond to tenant queries in a timely manner
Maintain accurate records and case notes
Ensure compliance with policies and procedures
Person Specification
Must-Have:
Proven experience as a Housing Officer within a UK Local Authority
Strong background in tenancy management, rent arrears, and ASB casework
Experience handling complex cases including hoarding and vulnerable tenants
Ability to work independently across a housing patch
Excellent communication and stakeholder management skills
Experience working with partner agencies (e.g., police, social services, mental health teams)
Nice-to-Have:
Knowledge of housing legislation and best practice
Experience in a generic housing officer role covering multiple functions
Strong case management and reporting skills
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