Join our work to support communities to thrive.
Are you someone who loves meeting people and is passionate about providing excellent customer service? Do you have experience working in a fast-paced, public-facing environment? Are you enthusiastic about planning and delivering events? If so, we want to meet you.
As the welcoming face of our busy Greenway Centre, our Customer Experience team are the first people our many visitors meet – anyone from a participant in one of our services to support their learning and wellbeing, a Greenway Gym member or exercise class attendant, someone joining in a free activity, a café customer, one of our business partners, professionals from other organisations, or residents simply looking for support or a place to go. With so many reasons to visit Greenway, we receive more than 1,000 individual visits each week. We believe that our Customer Experience team has one of the most important jobs in the house to support such a wide range of visitors.
About us:
Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride – while tackling social isolation and bringing investment into the area.
Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and The Ranch Adventure Playground and Youth Space. These venues host a wide range of activities, including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.
We are proud to be a Disability Confident employer and welcome applications from everyone. We are committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know – we will do our best to support you.
About you:
* Experienced in sales and customer service.
* Confident and efficient when using essential Microsoft applications.
* Can offer friendly assistance – face-to-face, on the phone, by email, and on social media platforms.
* Experienced in general office and administration support.
* Strong written and verbal communication skills.
* An awareness of Health & Safety.
* Can calmly multitask, for example, answering and holding phone calls while responding to in-person visitors, and keeping up with emails.
* Knowledge and understanding of issues facing Southmead and a passion to be a part of a team working for positive change
* Embody our values of: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial.
About the role:
* As a part of this key team, you will provide a high standard of customer service to all our visitors.
* You will also be responsible for supporting the facilities team to set up meeting rooms, conferences, and weekend birthday parties in all our spaces, including Southmead Adventure Playground.
* Working alongside the Communications and Marketing team, you will help to promote events, community groups, and initiatives.
* You will support the Customer Experience and Systems Manager to develop events, evening community groups, and business meetings.
* You will proactively propose solutions and system improvements for managing bookings and customer enquiries, based on insights gained through reception work.
* This is an exciting opportunity to work in a fast-paced customer service environment to support the diverse communities in Southmead and North Bristol
Key responsibilities
Front of House Duties:
Cover front-of-house duties in an efficient, professional, and courteous manner, ensuring all visitors are warmly welcomed.
Build and maintain positive relationships with visitors, staff, and tenants at our centres, to ensure a high-quality customer experience. Respond to a wide range of enquiries (phone, email, face-to-face) professionally and effectively, and operate the till when required.
Ensure accurate data entry and regular updates within the organisation's CRM system to maintain up-to-date contact records.
Perform routine data cleansing of the CRM system, generate reports, extract data to support fundraising, marketing, and outreach activities, and ensure the integrity and consistency of CRM information.
Sale of products and services available at the reception.
Welcome and guide NHS AWP customers who arrive at the reception desk.
Event and Facility Support:
Assist in the preparation of our spaces for events including opening and closing the Southmead Adventure Playground & Youth Space on Sundays, at Greenway setting up the Main Hall, and meeting rooms with chairs, tables, refreshments, and close-down events to ensure smooth event operations.
* Booking System and Customer Support:
Manage the venue booking systems for events, customer, staff, and visitor enquiries independently, ensuring all bookings are handled efficiently.
Proactively propose solutions and system improvements for managing bookings and customer enquiries, based on insights gained through reception work.
Support the Greenway Gym by assisting members with check-in, membership sign-up, providing information on membership options and classes, and handling urgent class announcements.
Event Planning and Support:
Collaborate with the Customer Experience Manager to expand the Trust's event programme by helping to plan and organise events, maintaining guest lists, coordinating ticket sales, sourcing raffle prizes/donations, and promoting events on social media.
Welcome guests to events and ensure a positive and engaging experience for all attendees.
Facility Management and Health & Safety:
* Ensure the reception area, foyer, communal areas, and noticeboards are always maintained to a high standard, ensuring customer-facing information is up-to-date.
* Process payments through the cash register and handle end-of-shift cash reconciliation.
* Unlock and lock the building, ensuring security measures are followed as a key-holder.
* Act as a fire marshal, leading fire evacuations when necessary, and adhering to health and safety policies, legislation, and regulations
General Responsibilities:
* Follow all Southmead Development Trust policies and procedures.
* Actively demonstrate and promote our values of Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial.
* Work independently and take initiative to solve problems.
* Engage in training, development, and team activities.
* Support a safe, inclusive, and respectful environment.
* Collaborate effectively across teams and with the community.
* Be flexible to work occasional evenings and weekends.
* Carry out other duties as required to support the Trust's work.
Skills/Knowledge
Essential:
Experience working in a sales and customer service role.
Multi-tasking, for example, ensuring the phone is answered, responding to email enquiries, and attending to visitors.
Good numeracy and literacy skills to carry out administration duties
Certification and/or proficient use of the Microsoft Office package and use of CRMs, shift management, or booking systems in previous roles.
Excellent team working with very strong communication skills
Commitment to continual professional development
Desirable:
Qualifications
* Customer service
* Business
* Administration qualification
* First Aid
Experience
* Managing events
* Social media platforms
* Community development
Other
* Knowledge of Southmead and the issues facing residents
Details:
Location: Based at Greenway Centre, Doncaster Road, Bristol, BS10 5PY
Contract: Permanent
Salary: £24,727.24 FTE (with pending cost of living rise in April 2026)
Hours: Part-time Fridays 7:45 am to 4 pm and Saturdays 8:45 am to 5:15 pm hours per week, inc. deduction of unpaid 30 min break). With opportunities to do extra shifts at various times, Monday – Sunday.
Holiday & benefits: 33 days annual leave pro rata (inclusive of Bank Holidays), occupational pension, free membership to Greenway Gym and classes.
Training & Development Opportunities:All mandatory training and job-specific training offered, e.g., First Aid, Fire Marshal, Safeguarding, Motivational Interviewing,
Sick Pay: 4 weeks at full pay over rolling year, pro rata
Pension Contribution:Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)
How to apply: Please email your CV, along with a cover letter to describe how you fit the Person Specification and Essential Criteria to
Deadline: 09:00 am Monday, 2nd March 2026. We will be reading applications as we receive them, and if we find the right candidate, we may close the application window early. If the application closes on 2nd March, interviews will be held on Monday, 9th and Tuesday, 10th March.
Contact: If you have any questions about the role, email or call us on
Job Type: Part-time
Pay: From £24,727.00 per year
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Gym membership
* On-site gym
* On-site parking
* Sick pay
Work Location: In person