Contact Centre – Customer Support Advisor (12 month maternity cover)
Do you have the skills to fill this role? Read the complete details below, and make your application today.
£18,122 plus + brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a part‑time role working 25 hours per week. The shifts are around 5 hours per day between 6am‑4pm with some flexibility required during busy periods, and working weekends on a rota basis. The role is a 12‑month maternity cover.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers, being the first point of contact to assist in orders via phone and email. Working in a small team you will also support field‑based Sales Executives to book appointments and take weekly orders from customers.
Key Activities & Responsibilities
* Process all orders and collections with accurate data entry and fulfill each customer’s requirements while maintaining customer mailbox enquiries.
* Achieve set KPIs in line with Medina Foodservice requirements, answering calls in a timely manner to meet company targets.
* Develop and maintain department structure to understand the impact of the customer service function across the business.
* Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
* Have detailed knowledge of allocated customers’ business, expectations and requirements.
* Act as the first point for any customer issues, investigate as fully as possible, and involve relevant parties to find a fast and effective solution.
* Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, and liaise with other departments where necessary.
* Ensure all customer comments, complaints and correspondence are processed in accordance with the Fresh Direct Customer Complaints procedure and customer‑specific requirements.
* Maintain effective communication between customers and Medina Foodservice, scheduling callbacks when required and ensuring the customer mailbox is maintained via emails.
* Communicate with internal departments to ensure processes run smoothly.
Key Attributes
* Previous office/customer service environment required.
* Passion for excellent customer service.
* Excellent attention to detail.
* Confident problem‑solving and decision‑making skills.
* Self‑motivated with a desire to exceed set standards.
* PC literate.
What You'll Get
* Huge discount on all sorts of lovely food and award‑winning products.
* Generous holiday allowance.
* Recognition awards and incentives.
* Pension.
* Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
* And much more.
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