Director of Tenant Services 6 Month Interim Contract £950 to £1250 per day Norfolk (Hybrid) We are seeking an experienced and strategic housing leader for an exciting interim opportunity as Director of Tenant Services with a respected housing organisation. Reporting to the Chief Operating Officer, you will lead landlord and tenant-facing services, shaping strategy, driving service excellence, and ensuring strong regulatory compliance across the organisation. Key Responsibilities Provide strategic leadership across housing operations and tenant services Lead service improvement, transformation, and cultural change Maintain high standards of compliance, governance, and risk management Oversee customer experience, tenant engagement, rents, income, and service charges Deliver assurance and insight to the Executive Team and Board Develop high-performing leadership teams focused on accountability and outcomes About You Proven senior leadership experience within housing or a regulated customer-facing environment Strong understanding of consumer standards, housing regulation, and Ombudsman expectations Track record of leading transformation while maintaining operational performance Commercially aware with experience managing budgets and delivering value for money Credible communicator with Board and stakeholder engagement experience The Opportunity This is a high-impact interim assignment offering the chance to shape services, improve outcomes for tenants, and provide visible leadership during a key period of change. Contact George Westhead – Service Care Solutions george.westhead@servicecare.org.uk 01772 208966