Job Title: Customer Services Advisor Location: Office-Based - Stradbroke, Suffolk Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break) Salary: £27,000 - £28,500 Full-Time, Permanent Major Recruitment have a fantastic opportunity for a Customer Service Advisor to join our client's team in the pet food production sector. In this role, you will be the first point of contact for customer enquiries and will play a key role in ensuring a smooth and efficient ordering process. We are looking for someone with a proactive attitude, excellent communication skills, and a strong customer-focused approach. Key Responsibilities * Answer incoming telephone calls and responding to customer enquiries in a professional and timely manner * Provide support for order processing and customer account management * Liaise with internal teams to ensure customer needs are met efficiently * Assist with general administrative duties related to customer service and sales support * Maintain accurate records of customer interactions and transactions * Proficiency in Microsoft Office (Word, Excel, Outlook) Skills & Attributes * Strong communication and interpersonal skills * Excellent attention to detail and organisational ability * A team player who can also work independently * Positive, solutions-focused attitude Benefits Package * Life Insurance 3 x Salary * Salary Sacrifice Pension Scheme * Bupa Cash Plan * Holiday leave - 28 days plus Statutory Bank Holidays * Access to Learning Management System * On-site parking * Complimentary Dog Food each Month If you're ready to bring your positive attitude and excellent customer service skills to a growing company, we'd love to hear from you. Please contact our office on 01603 536788 / 07824 078803 and speak to Natalie or email nataliemoney@major-recruitment.com for a full job description and more details. Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities INDER