You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates’ performance – including productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. The Team Lead will address discipline and/or performance issues for LM Associates, including up to termination. Additionally, you will work in partnership with third-party delivery providers to ensure Amazon standards are being met in accordance with service contracts.
At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people. Amazon is seeking Team Leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world, distributing millions of products each year to our loyal customers.
Key job responsibilities
We’re seeking a Team Lead for our FC operations. In this role, you will be responsible for:
1. Managing daily end-to-end operations for either one large site or a combination of small sites, including executing inbound and outbound operations.
2. Meeting customer-facing metrics while maintaining cost targets and upholding safety and morale of the team.
3. Driving performance management of your team members and preparing and implementing training and development plans for associates.
4. Continuously improving the delivery process to attain sustained performance improvement.
5. Conducting 4M and 5S audits for the delivery station daily.
6. Standing in for the Area Manager.
7. Managing day and night shifts.
BASIC QUALIFICATIONS
* 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
* Bachelor’s degree.
* Fluent in English (speaking, reading, writing).
* Experience with Microsoft Office applications, especially Excel.
PREFERRED QUALIFICATIONS
* Experience in customer-facing environments, warehousing, logistics, or manufacturing.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected categories.
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