** Head of Ops/Chief Operating Offer/Chief of Staff role. Career maker.**
Claimer is looking for a talented startup operator/second in command to the CEO, to help run and scale the business in our next phase of growth.
đđ About Claimer
Weâre an AI-native product that augments corp tax advisors/tax specialists in their processes.
Weâre in stealth on a major customer-led pivot (involving a new brand and product, market size goes up 40x), to be launched soon, leading to significant scaling in the following 6 months.
Weâve spent 6 years and 2 major pivots to get here, and weâre now at a tipping point in terms of product/market fit with the customer engagement and traction to prove it. Weâre working closely with enterprise design partners to ensure what weâre building works very well, then another 60+ existing customers waiting to buy what weâve developed (each with ACV representing 50-100% our current ARR). The wider market opportunity ($100m+) is the corporate tax advisory/professional services market in the UK, US, and beyond.
The team is remote-first/hybrid, but is tight-knit with a huge level of built-up trust, which enables us to move quickly without any personnel drama and politics.
âïž The Role
This role is suitable for a Head of Ops/COO/CoS that wants to get into the ground floor as we scale super quickly next year, and has the energy for that (as it wonât be relaxing, but this is a career maker). This preferably means startup experience in fintech, and someone that has made a load of mistakes and can help us not make the same ones, and frankly can get sh*t done, quickly identifying the correct area of focus at any given time.
đ Key skills/responsibilities:
You will work alongside the CEO to manage the business day to day.
* Self-assured/confident in their own abilities, safe pair of hands, self-starter. The business should be comfortable to put this person in front of reps from large enterprise customers and investors without supervision.
* KPI driven with a knack for quickly identifying the bottleneck in company processes and eliminating it and/or systemising a necessary process to make it repeatable.
* â â Sufficiently technical to do their job, e.g. able to work out how to put together automated dashboards. Comfortable with using AI to help them get things done.
* â â IQ: knowing what they need to know vs not need to know within the domain. Able to gain sufficient knowledge of product but knowing they donât need to be a developer, and when they just need to delegate or hire someone else.
* â CEO second in command: Could run the company if the CEO was out of action for a month. Banging the daily/weekly/monthly/quarterly drum, and keeping people on track. This includes being empowered to offset me/my cofounder shiny object syndrome. Realistic, pragmatic, getting things back to progress/goal orientated discussion without being obnoxious (i.e. EQ). âThese ideas are great. But what part of that can we implement this week to help us solve Y?â
* â Ability to plate spin on a broad range of variable length-running threads without losing their mind. Aware of the details within the company - the fires weâre letting burn vs those we need to fix
Example areas of responsibility: Strategic planning with founders, Customer Support, Metrics & Reporting/Investor relations, Compliance, People Ops, Supplier Management, Events.
The role has access to an Executive Assistant to help with logistical/admin tasks.
đȘ Things weâre looking for
Itâs a chance to grow quickly, solve problems creatively, and shape an evolving company. You should be happy to dive into diverse responsibilities with energy and enthusiasm.
* Proven experience in an operations, chief of staff, or generalist role, ideally in a startup or fast-paced environment.
* Strong organisational and project management skills, with the ability to juggle multiple priorities.
* A problem-solver who takes initiative and can run with projects independently.
* Comfortable working with data and tools to track metrics and build reports.
* Familiarity with compliance frameworks (e.g. ISO27001, GDPR) is a strong plus.
* Excellent communication and people skills, with the ability to work across teams and with external partners.
đïž Why join us / Benefits
Working closely with a passionate team in a fast-growing SaaS startup, youâll be able to make a huge impact to the business and our industry. Expect to do hard work, autonomy, rapid learning, and exposure to various aspects of the business.
* Career making founding team member joining at the tipping point of scale, with generous share options.
* Work closely with the founders and gain exposure to all areas of building and scaling a startup.
* Remote-first role, will need to come into the office a few times per year. Healthy trust based culture with extremely low churn.
* Powerful Macbook + the set up you need to do your job well
* London a few times per year for on-site meetings/team away days
* ÂŁ60-100k depending on experience, pension contribution
* 36 days holiday (inc. BH).