Client Services Administrator
Join LSL Property Services plc as a Client Services Administrator. The role is fully remote.
About the Role
As a Client Services Administrator within Central operations, you will deliver excellent customer care and communication, ensuring client service turnaround meets quality requirements. You will provide an efficient, effective telephone service, manage queries accurately and with attention to detail, and support the team in achieving operational excellence.
Key Responsibilities
* Answer all incoming customer enquiries and provide requested information.
* Relay messages accurately to the appropriate person promptly.
* Chase outstanding queries and jobs.
* Complete all team tasks cooperatively.
* Make outbound calls within agreed service‑level requirements.
* Monitor and update case exceptions.
* Actively manage the client pipeline.
* Support team members with customer enquiries.
* Ensure compliance with the company Data Protection policy and security processes.
* Provide support to colleagues to meet e.surv and LSL Group objectives.
* Promote e.surv in all written and oral communications.
* Ensure all customer expectations are met.
* Adhere to company policies at all times.
Knowledge, Qualifications & Expertise
* Work planning and organisational skills.
* Excellent written and verbal communication skills.
* Attention to detail.
* Ability to work independently and plan own time.
* Ability to challenge processes for improvement.
* Computer skills, including Microsoft Excel, Word, Outlook and internal systems.
Benefits
Remote‑only position.
Contact
Interested? Call Alka Tarafdar at 07751808563 or email recruitment@esurv.co.uk.
Equal Opportunity
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds and do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
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