Location: Kings Hill / Hybrid Salary: £29,000 Contract type: Permanent Hours: Full time, 37 hours Who we are Cantium is part of Commercial Services Group (CSG), one of the largest local authority-owned trading organisations in the UK, wholly owned by Kent County Council. CSG supports over 16,000 customers across 86 countries and employs 1,800 people across 33 trading brands. We deliver a wide range of specialist services including HR, IT, Procurement, Energy, and Education Resources. With an ambitious growth plan and a buy-and-build strategy, we’re expanding at a rate of 25% year-on-year, making this a great time to join us and help shape our future. Why this role matters We are looking for a Senior VIP Support Engineer to join our IT Services team at Cantium Business Solutions. This role is critical in delivering a premium level of technical support to our VIP stakeholders. As a key point of contact, you’ll ensure the highest standards of IT service are maintained for senior users, enabling them to work efficiently and confidently using our technology. Your work will directly impact their experience and, in turn, the success of our wider organisation. What you’ll be doing Providing high-quality, responsive IT support to senior stakeholders across desktop, laptop, and mobile platforms — both remotely and on-site Leading VIP device deployments, including configuring personalised setups and offering hands-on support Acting as a primary contact for VIP support requests via phone, email, or ticketing system, ensuring swift resolution or escalation Maintaining accurate documentation and creating user guides and FAQs to support user self-resolution Collaborating with internal technical teams to reduce escalations and improve first-contact resolution rates Identifying trends in incidents and requests to recommend improvements to services and support processes Championing a customer-first, fast, and insight-driven support culture in all interactions What we’re looking for AZ900 Azure Fundamentals and MS900 Microsoft 365 Fundamentals certifications At least 1 year of experience providing IT support, particularly within the Microsoft stack and Office 365 Strong interpersonal and communication skills with the ability to engage senior stakeholders professionally A proactive mindset with a commitment to delivering outstanding customer service Excellent problem-solving skills and an analytical approach to technical support issues What you’ll get in return 25 days annual leave, plus bank holidays An additional day off at Christmas Life assurance and a health cash plan Access to a wide range of discounts, including retail and gym memberships Company-wide events and wellbeing initiatives A culture that encourages professional development and career growth At Cantium and across CSG, we believe in developing our people and giving them the tools and opportunities to thrive. We offer a collaborative environment where your input is valued and your growth is supported. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and are happy to provide reasonable adjustments throughout our recruitment process