Your new company An award-winning technology company based in the Caerphilly area. Your new role We are looking to recruit a permanent IT Support / Customer Support Engineer to be based at offices in the Caerphilly area (a fully office-based role.) Role purpose - to perform a range of technical work activities at the customer site to meet business and customer requirements. Major responsibilities / accountabilities Coordinate small teams delivering basic work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure a consistent experience. Able to adapt quickly to dynamic team environments to maintain consistent, effective contribution Identify own development needs in line with business objectives. Act as a role model for colleagues regarding technical and behavioural competencies. Act in accordance with organisational information security policies and report any potential or actual security events or other security risks to the operation. Carry out installations and configurations of end-user workstation hardware, software, networked peripheral devices, cabling, and net...