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JOB BAND: C
CONTRACT TYPE: 12 Month Fixed Term Contract - Full Time - Shift
DEPARTMENT: Technology Operations
LOCATION: London - New Broadcasting House
PROPOSED SALARY RANGE: £40,500 - £50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
Engineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across Radio, TV and Online.
Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence fee that is consumed in doing so.
WHY JOIN THE TEAM
Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.
This dayside role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.
YOUR KEY RESPONSIBILITIES AND IMPACT:
The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.
Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.
Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.
YOUR SKILLS AND EXPERIENCE
As an Operations Engineer, you will have :
• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
• Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 in an operational business environment.
• Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops.
• Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
• Knowledge of support centre call logging systems.
• Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.
• Experience of training novice users in operating technical equipment and software applications.
ESSENTIAL CRITERIA
* Experience managing Network issues
* Knowledge of Windows & Mac OS
* Experience using Cool Edit/Adobe Audition
* Knowledge of Apple IOS in a support environment
* Ability to support remote workers using a number of applications.
OTHER SKILLS DESIRED:
* An understanding of the use of content management systems in large internet sites.
* Strong understanding of Intel based hardware.
* Knowledge and understanding of security issues in a large corporate networked environment.
* Knowledge of TCP/IP over Ethernet networks
To ensure that the provisions of the Health and Safety at Work Act, Working Time Directive and other workplace related legislation are observed. Responsible for ensuring that all work is carried out in accordance with a safe system of work and that the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC Health and Safety Policy.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Find out more about the BBC
Life at BBC
Here you will benefit from:
• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
Candidate pack
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Diversity, inclusion & belonging strategy
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: reasonable.adjustments@bbc.co.uk
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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