Senior Software Triage Engineer - Entertainment
Join to apply for the Senior Software Triage Engineer - Entertainment role at Sky
Senior Software Triage Engineer - Entertainment
5 days ago Be among the first 25 applicants
Join to apply for the Senior Software Triage Engineer - Entertainment role at Sky
Senior Software Triage Engineer - Entertainment
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Sky is looking for a talented and dedicated Senior Software Engineer in RDK Triage Engineering team to support the release cycles associated with deployed software on CPE devices. These devices use Reference Design Kit (RDK), which is deployed on over 100+ million devices spanning video, broadband and home security.
The Release Triage Software Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field.
Sky's development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows Sky to deliver features and products against aggressive timelines.
What You'll Do:
As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.
Your daily tasks:
* Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
* Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
* Design and enhance operational tools, and architect DevOps solutions to optimize system performance and efficiency.
* Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
* Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
* Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders
What You'll Bring:
* Experienced and skilled in C/C++, Python, and Linux experience.
* Ideally you'll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
* Proven expertise in at least one scripting language, such as Bash, Python, or Go.
* Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
* Experienced in Defect Tracking Tools such as Jira
* SCM Tools - Git & GitHub
Team overview:
The RDK Global Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of these products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.
Product - We have developed award-winning products such as Sky Glass and Sky Stream, Hub6 and POD leveraging the Reference Design Kit (RDK) platform, which is deployed on over 100 million devices across video, broadband (Routers and Boosters), and home security services.
Global Product
We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next.
The Rewards:
There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work:
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Broadcast Media Production and Distribution
Referrals increase your chances of interviewing at Sky by 2x
Sign in to set job alerts for “Senior Software Engineer” roles.
Senior Java Engineer - Take Ownership of Flagship Trading Product - Up to £120k
London, England, United Kingdom 1 month ago
Codified Controls - Senior Full-Stack Software Engineer - VP
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Lead Software Engineer, Legal & Compliance
London, England, United Kingdom 22 hours ago
Lead Software Engineer - Transfer Agency team.
London, England, United Kingdom 1 week ago
London Area, United Kingdom £80,000.00-£85,000.00 8 hours ago
London, England, United Kingdom 1 hour ago
London, England, United Kingdom 6 days ago
Senior Software Engineer (C++), Endpoint Client
London, England, United Kingdom 1 day ago
Senior Java Analyst Developer / Technical Consultant
Senior Lead eSoftware Engineer - Equities Algo Trading - Java - VP
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Engineering Lead (Product Lifecycle - Purchasing)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
Lead Software Engineer - Electronic Trading (Vice President)
City Of London, England, United Kingdom 1 day ago
Lead Software Engineer - EU Natural Gas & Power
Principal Cross -Team Software Engineering Lead
London, England, United Kingdom 4 days ago
Principal Generative AI Software Engineer - SVP
London, England, United Kingdom 6 days ago
Senior C++ Engineer (Mandarin Speaker) - London / Remote from the UK
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 months ago
Software engineering technical lead manager (EMEA)
London, England, United Kingdom 1 month ago
Software Engineering Lead (Flutter) - Catalyst
Greater London, England, United Kingdom 1 month ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr