Overview
Apprentice Customer Accounts Assistant at Onward Homes. This role is home based with a requirement to be office based a minimum of 1 day per week at our S4B Office, Brunswick, Manchester, and for any other purpose required of the role.
What You Can Expect From Us
* £22,932 per annum (£12.60 Per Hour Real Living Wage)
* 32 days annual leave plus bank holidays
* Opportunity to increase annual leave with service or through the holiday purchase scheme
* Immediate entry to our Pension scheme (matched contributions up to 10%)
* Flexible working environment with family friendly policies
* Simply Health cash plan with benefits and option to extend to your family (cover includes dental, optical, physiotherapy, 24HR private GP access and more)
* Paid leave for sickness, maternity, paternity and adoption
* Access up to £150 annually through the ‘Learning for life’ scheme
* Discounts and cash back offers across retail, automotive, holidays, cycle to work scheme
* Career development support and access to training and qualifications
About The Role
We are looking for an Apprentice Customer Accounts Assistant to join our busy Customer Accounts & Money Advice team, to maximise income for Onward and for our customers through a variety of methods, delivering excellent service to colleagues and customers, and providing administrative support across key tasks.
Assessment for this role includes online assessment, assessment centre and remote interview. The successful candidate will be enrolled onto a Level 3 Housing Apprenticeship which is an 18-month course.
Entry Requirements
Qualifications
You must have a grade 4 or above in GCSE Mathematics and English
Residency
You must be a UK citizen or have the right to work in the UK. You also need to have been living in the UK or EEA for the past three years.
Right to Work
You need to have the legal right to work in the UK, which can be demonstrated through citizenship or relevant immigration documentation.
Skills & Experience
Essential
* Experience delivering good customer service
* Good communication, organisation and record keeping skills
* Ability to work on own initiative within defined guidelines
* IT skills – Microsoft Office to intermediate level
* Commitment to own knowledge, skills and personal development, including understanding the social, economic and political context of the neighbourhoods we serve
* Customer service skills with ability to handle inbound and outbound contact with customers via telephone and other methods
Desirable
* Knowledge of Social Housing
* Some knowledge of the welfare benefits system
* Some experience/understanding of income and arrears management processes
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We aim to build 500 new homes each year and strive to create a positive, inclusive workspace where colleagues can achieve their full potential. We embrace diversity and strive for diverse teams to reflect the communities we serve. We will make reasonable adjustments to accommodate candidates during the recruitment process; please let us know if you need any help via the HR email below. If candidates have concerns at any stage, they can contact the HR team at HumanResourcesTeam@onward.co.uk. We reserve the right to close the vacancy early. #INDLP
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