The Vacancy
ABOUT THE ROLE
To be successful in the role you will already hold a ITIL v3 Foundation Certificate and impressive knowledge of Microsoft products and AD. You should also be able to demonstrate an ability to learn new products and have worked in a similar role.
As a Service Desk Analyst, you will:
• Be logical and methodical in your fault finding
• Identify and escalate high priority incidents with third parties to restore service and deliver requests
• Excellent written and verbal skills
• Lead role in managing suppliers and ensuring that we get the best value and performance with them.
• Ability to listen, question and explain non-technical information so it is understood.
WHAT WE OFFER
1. Competitive salary & bonus
2. Flexible working - this role will be based in the Leatherhead office two days a week.
3. Travel covered to any of our sites (subject to HMRC advisory rates)
4. Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…
5. Excellent range of learning and development activity to support your career progression.
6. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards