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Customer insights analyst

Slough
Morgan Mckinley
Customer insight analyst
Posted: 28 June
Offer description

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK!


5 months contract

100% onsite in the office based in London


Key job responsibilities:

• Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages

• Partner with Research Managers and Operations managers across global panels to support translations tasks and processes

• Evaluates and analyzes research scope, define project needs

• Designs research approach and strategy, define milestones, timelines, and KPI

• Documents end-to-end workflow, RACI, SOP, and SLA as required

• Dives deep and analyzes data from various sources and iterate the mechanisms as needed

• Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining


Basic qualifications:

• Experience in deploying, programming and/or writing surveys

• Experience using Microsoft Excel to manipulate and analyze data

• Bachelor’s degree or equivalent experience.

• 2+ years of professional experience in the market research field


Preferred qualifications:

• Experience translating complex data sets into clear and compelling written narratives

• Strong presentation skills specifically speaking about research methodologies and findings

• Understanding of basic statistics

• Demonstrated ability to collaborate effectively across internal teams

• Proficiency in MS Excel, Word, SPSS, Tableau

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