Operations Manager Location: Gateshead & Sunderland Contract: Permanent Hours: 21 hours per week (Monday to Friday) Salary: £45,000 per annum (pro rata) (Full UK driving licence and willingness to travel across the region as required) Role Overview: We are seeking an experienced and inspirational Operations Manager to lead and oversee a high-performing team delivering Individual Placement and Support (IPS) services across Gateshead and Sunderland. You will manage a multidisciplinary team including Employment Specialists, Partnership Engagement staff, Frontline Managers, and Administrators — driving performance, ensuring quality, and promoting person-centred, recovery-focused support. The Operations Manager will be responsible for ensuring adherence to the IPS model while achieving financial, performance, and quality targets set by the commissioner. You will play a key leadership role in embedding best practice, supporting professional development, and ensuring consistent delivery standards across multiple sites. This position involves regular travel across the region and requires a hands-on, resilient leader with strong interpersonal and organisational skills. Key Responsibilities: Service Delivery & Model Fidelity · Ensure all IPS services are delivered in line with the evidence-based IPS model and meet fidelity standards. · Monitor and evaluate service outcomes including job place...