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Posting Date: 14 Jul 2025
Function: Service
Unit: Business
Location: Endeavour Sheffield, Sheffield, United Kingdom
Business Area: Service
Closing Date: 29/07/25
Location: Sheffield
The successful candidate will be required to have/obtain SC clearance and N-PPV3 clearance. Must have UK citizenship and have lived in the UK for the last 5 years.
The shift pattern for this role is DuPont. Please familiarize yourself with this pattern before applying.
We are looking for a talented and motivated 2nd Line IT Cloud & Infrastructure Engineer to join our Business Managed Services (BMS) team. This is a fantastic opportunity for an innovative and proactive individual who thrives in a fast-paced environment and is passionate about delivering high-quality IT support and infrastructure solutions.
In this role, you will provide expert second-line support and play a key part in the delivery and maintenance of our cloud, infrastructure, and end-user computing services. You will work collaboratively with a team of skilled technical professionals, contributing to the smooth operation and continual improvement of our services.
What you’ll be doing
* Provide 24x7 2nd line support, ensuring timely resolution of incidents and issues.
* Take ownership of your performance, including mandatory training and compliance.
* Excel under pressure, delivering high-quality results even in challenging situations.
* Plan and execute complex changes to ensure sustained service across various products and solutions.
* Share technical knowledge across BMS through continuous improvement processes and coaching.
* Stay updated on changes to existing, emerging, and new technologies to meet business and customer objectives.
* Restore normal service to users as quickly as possible, offering general guidance and support to users and support staff on shift.
Skills we would like to see from you
* Excellent 2nd line IT/technical support experience.
* Broad experience supporting applications including Windows Server, Active Directory, O365, Cloud, Citrix, Azure, AWS, VMWare & Nutanix.
* Must be able to obtain SC & NPPV security clearances.
* Understanding of Service Desk operations and ITIL processes.
* Effective listening skills and attention to detail.
* 10% on-target bonus.
* 25 days annual leave (excluding bank holidays), increasing with service.
* Flexible benefits including cycle to work, healthcare, season ticket loans.
* World-class training and development opportunities.
* Discounted broadband, mobile, TV packages, and retail discounts including the BT shop.
Flexible Working – BT offers hybrid working: 2 days from home, 3 days at the location.
BT has a heritage of over 175 years and is a leader in secure connectivity and collaboration platforms for businesses worldwide.
We value diversity and inclusion, and are committed to making a positive impact through digital inclusion and skills development.
We encourage applications from all backgrounds and are committed to providing reasonable adjustments during the recruitment process. If you're excited about this role but your experience doesn't match every requirement, please apply — you may be the right candidate for this or other roles.
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