Job Description
Location: Donnelly VW, Courtauld Way, Eglinton
We’re looking for a proactive and customer-focused Parts Advisor to join our busy team.
This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.
We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
About The Role
What You’ll Be Doing:
* Assisting customers via phone, email and in person with parts enquiries and orders
* Advising customers on the correct parts for their vehicle based on technical knowledge
* Providing quotes and discussing availability, pricing and delivery timelines
* Processing payments and updating customers throughout the order journey
* Managing stock levels, processing returns and keeping the stock system up to date
* Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work
What We’re Looking For
* Excellent communication and interpersonal skills
* Strong organisation and attention to detail
* Confident IT user with the ability to learn new systems
* A good technical understanding of vehicles and vehicle parts
* A team player with a strong work ethic and a customer-first approach
* Previous experience in a similar role is beneficial, but full training will be provided
Why Join Us?
* Supportive team environment
* On-the-job training and development
* Be part of a company that values knowledge, teamwork, and great customer service
If you’re enthusiastic, driven and ready to grow in the automotive industry, we’d love to hear from you!
Apply today and become an essential part of our Parts team.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer
Skills Needed
Sales, Manufacturing / Production
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Desired Criteria
* Previous experience in a similar role is beneficial, but full training will be provided
Required Criteria
* A good technical understanding of vehicles and vehicle parts
* Confident IT user with the ability to learn new systems
* Strong organisation and attention to detail
* Excellent communication and interpersonal skills
* A team player with a strong work ethic and a customer-first approach
* Full Drivers Licence
* Experience in a customer centric role
Closing DateFriday 4th July, 2025
Contract Typefulltime
SalaryBased on Experience #J-18808-Ljbffr