JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The Facilities Manager is responsible for managing all aspects of the integrated facilities service as detailed in the scope of works section of the contract within their designated geographical area. Essential Duties and Responsibilities: Client/Stakeholder Management Connect to key stakeholders at the site and gains buy-in when appropriate. Communicate issues, actions and results in real-time to the right stakeholder. Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites. Communicate and interact at all levels modulates content and ways of communicating accordingly. Responsibility for meeting KPI's and SLA's defined within the contract. Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected Operations Management Delivers the services required in the contract. Monitors array of metrics and manages site to ensure proper optimal operations. Integrates service delivery by connecting everything related to the building experience. Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management. Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management. Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues. Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service. Proactively involved in ensuring that services are reviewed and refinements made to enhance these services Financial Management Manage processing and controlling of purchase orders, invoices and work orders. Approve purchases of supplies and equipment for use at managed office buildings. Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance People Management The FM is responsible for the management, supervision, and professional development of all direct reports. Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via Workday. Develop training program and career path for employees. Assure succession planning is in place for all team members. HSE, Security & Quality Management Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety. Updating and maintaining official safety documents, liaise with government authorities. Understand & actively support JLL's Quality Management program Additional Duties and Responsibilities The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account Key Performance Measures Compliance with service provision as detailed in the contract. Compliance with the Health and Safety responsibilities. High Customer Satisfaction rating as measured in regular surveys. Compliance with Best Practice documentation. Pursue continuous improvement. Skills Strong communication skills, leadership, teamwork, analysis, judgment and customer focus. Planning and organising: Able to evaluate priorities and re-juggle as appropriate. Able to resolve conflict and communicate intentions clearly. Deliver on time and with high quality results. A self-starter who possesses intellectual curiosity. A proven team player at ease with sleeves rolled up approach Decision making / complex problem solving Proactively gathers information from appropriate sources. Probes/considers all of the facts. Considers other perspectives. Refers to long term plans and goals, draws sound inferences. Prioritizes key factors. Acts decisively, promptly and confidently. Able to operate with limited guidance Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies. Competencies Excellent PC skills, proficient in Microsoft Word and Excel. The candidate must demonstrate the following personal attributes: Customer focused. Good communicator - both written and verbal. Assertive. Possess cultural awareness and sensitivity Experience Minimum 5 years' experience in a Facilities Manager position. Qualifications Fluency in local language and English essential. LI-JA1 Location: On-site -Hampshire, GBR, Hertfordshire, GBR If this resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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