Overview
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. You will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, corporate clients and media contacts. The role involves creating memorable experiences—from the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories, and from floral crowns to graffiti artists, chocolate tasting and cocktail master classes. The primary responsibility is to provide outstanding customer service and to deliver on service goals. You will also assist with maintaining the store environment, store operations, opening and closing of the Boutique, and housekeeping duties. Responsibilities also include understanding and achieving individual sales and service goals.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Build collaborative relationships with your colleagues
* Support the execution of in‑store events
* Awareness of stock and inventory
* Maintain high visual merchandising (VM) standards and work environment
* Be aware of competitor activity and drive an omni‑channel approach
* Adhere to Brand grooming guidelines
* Maintain a high standard of housekeeping
* The ability to provide inspirational, authentic and personalized customer service
* Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Qualifications
* The ideal candidate will be warm, kind and friendly, with a can‑do attitude, a passion for service and storytelling, and the ability to be adaptable and versatile
* They will be gracious, intelligent, well‑groomed, and present a clean and crisp image
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