Salary £15,706.79 a year
Location Stoke on Trent
Hours per week 22.5
Contract type Fixed Term
This is a Fixed Term, Salaried vacancy that will close in a month at 23:59 BST.
The role
We’re proud to be recruiting for an LGBTQ+ Case Worker to join our dedicated team. As our LGBTQ+ Case Worker, you’ll be working directly with people from the LGBTQ+ community who are homeless or have experienced homelessness. Your job will be to support them every step of the way — helping them understand their rights, explore housing options, and make sure they have somewhere safe to live. You'll also offer advice, guidance, and be their advocate when they need someone in their corner. This role is about making a real difference in people’s lives by helping them feel seen, supported, and secure.
Job Requirements
* Provide flexible, high-quality advice to LGBTQ+ people at risk of homelessness, helping them understand their rights and find safe housing.
* Create tailored housing plans based on each person’s needs and risks.
* Make sure people feel heard, included, and treated with care and respect.
* Work closely with other organisations to strengthen support.
* Keep clear, accurate records and stay up to date on housing laws and LGBTQ+ issues.
* Take part in training, appraisals, and team development.
* Represent Concrete and promote the Phoenix Support Hub at events and in the community.
* Help raise awareness of the service locally through talks and outreach.
What We’re Looking For
* Lived or professional experience supporting LGBTQ+ people, especially those who are homeless or vulnerable.
* Experience giving advice and advocacy in a support setting.
* Confidence working with diverse people and complex needs.
* Understanding of LGBTQ+ discrimination and how to support those affected.
* Ability to work alone and in a team.
* Good literacy, numeracy, and ability to meet deadlines.
* Knowledge of GDPR and handling personal data properly.
* Experience managing difficult situations and coordinating with other services.
* Understanding of professional boundaries and safeguarding.
* Strong IT skills, especially with Microsoft Office.
* Excellent communication skills – written and verbal.
* Good organisation and attention to detail.
* Ability to travel, with a full UK license, car, and business insurance.
* Willingness to work flexibly, including some evenings and weekends.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.
Please note, we will be interviewing as we go along and therefore the application may close earlier than stated. Apply now!
#Stoke #StokeonTrent #LGBTQ+ #CaseWorker #Homelessness #PartTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who We Are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer
A range of discounts at many high-street retailers and well-known brands.
Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
We offer flexible working, to help you manage your work-life balance.
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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