Job summary
Are you organised, compassionate, and looking to make a difference in your local NHS community? We are seeking a proactive and flexible ICSS Booking Administrator to join our friendly team at South Petherton Community Hospital.
About the Role
As an ICSS Booking Administrator, you will play a vital part in supporting the smooth running of the Integrated Community Stroke Service. You'll be responsible for booking outpatient clinic and home visit appointments, handling a range of administrative tasks, and acting as the first point of contact for patients, families, and professionals. Your role will include:
*Managing appointment bookings for clinics and home visits
*Handling telephone enquiries and messages with sensitivity and professionalism
*Providing comprehensive administrative support to the multi-professional team
*Maintaining accurate records and supporting the efficient running of the ICSS office
*Liaising with colleagues, patients, families, and external agencies
*Upholding confidentiality and Trust values at all times
Main duties of the job
*To receive telephone calls and messages sensitively, always ensuring effective communication and courtesy.
*Demonstrate the ability to defuse challenging situations in a calm and professional manner.
*Liaise effectively with other departments to support smooth service delivery.
*Maintain confidentiality when handling personal medical information, including that of friends or relatives, and delegate tasks if necessary.
*Respond to telephone enquiries from members of the public, GPs, and staff from Acute Trusts/Agencies, redirecting as appropriate.
*Report incidents promptly to the Administration Team Leader, assist in completing incident forms, input data into the computerised system, and take subsequent actions as required.
*Book and manage both outpatient clinic appointments and home visit appointments, ensuring all associated administration is completed accurately and in a timely manner.
KEY RELATIONSHIPS: -
*Department Leads within the Community Hospital.
*Colleagues across Somerset NHS Foundation Trust and other Trusts.
*Members of the public, patients, family members, and visitors.
*Health professionals, Consultants, GPs, practice staff, and nurse specialists.
*External agencies as relevant to service delivery.
*Facilities staff.
*External service providers.
*ICSS MDT Team
Planning and Organisation
*Attend department meetings as directed by your Administration Team Leader.
*Maintain effective and efficient office systems including filing, post, diaries etc.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time
Reference number
184-OL-OR-4008
Job locations
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Job description
Job responsibilities
To work as part of the administration team, providing comprehensive support for booking both outpatient clinic and home visit appointments, including all associated administrative tasks. This includes handling telephone duties, data input, scanning, and managing incoming calls and messages, always ensuring effective communication and courtesy. The role supports the multi-professional team with administrative tasks and contributes to the smooth running of the Integrated Community Stroke Service (ICSS) office.
The post holder will act as an ambassador for the service, serving as the first point of contact and demonstrating flexibility to meet service needs. They will provide administrative assistance to the wider ICSS team as directed by the Administration Team Leader or Senior Administrator.
Job description
Job responsibilities
To work as part of the administration team, providing comprehensive support for booking both outpatient clinic and home visit appointments, including all associated administrative tasks. This includes handling telephone duties, data input, scanning, and managing incoming calls and messages, always ensuring effective communication and courtesy. The role supports the multi-professional team with administrative tasks and contributes to the smooth running of the Integrated Community Stroke Service (ICSS) office.
The post holder will act as an ambassador for the service, serving as the first point of contact and demonstrating flexibility to meet service needs. They will provide administrative assistance to the wider ICSS team as directed by the Administration Team Leader or Senior Administrator.
Person Specification
Qualifications
Essential
* *Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
* *Evidence of administrative knowledge and skills equivalent to level of qualification.
* *Good general standard of education to GCSE level 4 or equivalent.
* *Excellent IT skills, i.e. Microsoft Word, Excel
Experience
Essential
* *Previous administrative experience and working as part of a team.
* *Previous experience of working face to face with the public in a busy environment, preferably frontline.
Desirable
* *Health Care Sector administrative experience
Additional Criteria
Essential
* *Knowledge of office administration systems, excel, Outlook, word.
* *Excellent organisational skills
* *Ability to recognise and manage challenging situations in a calm and professional manner.
* *Ability to work under pressure.
* *Ability to work as an effective team member as well as on own initiative.
Desirable
* *Knowledge in all clinical computer systems used within the role.
Person Specification
Qualifications
Essential
* *Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
* *Evidence of administrative knowledge and skills equivalent to level of qualification.
* *Good general standard of education to GCSE level 4 or equivalent.
* *Excellent IT skills, i.e. Microsoft Word, Excel
Experience
Essential
* *Previous administrative experience and working as part of a team.
* *Previous experience of working face to face with the public in a busy environment, preferably frontline.
Desirable
* *Health Care Sector administrative experience
Additional Criteria
Essential
* *Knowledge of office administration systems, excel, Outlook, word.
* *Excellent organisational skills
* *Ability to recognise and manage challenging situations in a calm and professional manner.
* *Ability to work under pressure.
* *Ability to work as an effective team member as well as on own initiative.
Desirable
* *Knowledge in all clinical computer systems used within the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Employer's website
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Employer details
Employer name
Somerset NHS Foundation Trust
Address
South Petherton Hospital
Bernard Way
South Petherton
Somerset
TA13 5EF
Employer's website
(Opens in a new tab)