Creative Play have been established for 30 years, and in that time, we have provided playgrounds for more than 14,000 customers. We pride ourselves on our stability, constantly offering our clients reliable service and clear communication. Our trusted reputation is evidenced by our growing list of happy clients across the UK.
As our business continues to grow, we are looking for an Aftersales, Operations and Production Administrator based in our Chester office. The purpose of the role is to support our Aftersales, Production and Operations functions, ensuring the smooth running of service calls, customer communication and operations administration. The role provides essential coordination between customers, the maintenance team and internal departments to maintain high levels of customer service and operational efficiency. The administrator will also order parts and materials for the production department.
Key Duties & Responsibilities:
* Deal with incoming customer calls and enquiries
* Download / upload Site Reports and prepare daily returns
* Liaise with the production team to ensure parts are manufactured within required time scales
* Arrange and book accommodation for Operations and Maintenance Operatives
* Arrange delivery and collections of site materials
* Filing project information in relevant folders
* Answer incoming operations calls and take messages as appropriate
* Create and amend purchase orders on Sage
* Print installation information for teams
* Scan documentation for the operations department
* Arrange delivery and collections of site materials
* Arrange hire / off-hire of skips and plant equipment
* Complete plant register spreadsheets
* Update teams with delivery times
* Provide additional Adhoc Operational and Aftersales support as required
The ideal candidate will be an enthusiastic individual who operates well on their own as well as being an integral part of a team. Presentable and with a positive attitude, you will need to have the following skills, qualities and experience:
Essential
* Highly organised with the ability to plan, prioritise and manage workload efficiently in a fast-paced environment
* Strong time-management skills and ability to meet deadlines
* Excellent communication skills for handling customer, supplier and internal team interactions
* Strong administrative skills, including accurate filing, documentation handling and report uploading/downloading
* Proficient in Microsoft Office (Word, Excel, Teams)
* Ability to work independently while maintaining strong collaboration across departments
* Good problem solving ability and confident decision making
* Ability to maintain focus under pressure
Knowledge & Experience:
* Experience working in an administration, coordination or customer-service-led role
* Experience handling customer enquiries and managing follow-up actions
* Familiarity with scheduling, logistics or operations processes
* Understanding of purchase order processes, ideally including Sage PO creation / amendment
Personal Qualities:
* Proactive and able to take ownership of tasks
* Methodical, detail-focused and accurate when handling documents and data
* Adaptable with a positive, solutions-focused attitude
* Reliable, punctual and committed to high standards of service
Desirable:
* Experience in Aftersales, Operations or Production support environments
* Knowledge of manufacturing or maintenance workflows
* Understanding of plant equipment, site materials or installation processes
* Experience coordinating travel arrangements or accommodation for site-based teams
* Experience using CRM systems or similar platforms
What do we offer in return?
* Basic Salary - £26,500 - £28,000 dependent on experience
* 28 days annual holiday (including bank holidays) increasing gradually to 33 days over 7 years
* Additional 3 days whole company paid leave over the Christmas period (in addition to your annual leave entitlement)
* Employee Assistance Programme
* Enhanced sick pay scheme
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
* Casual dress
* Cycle to work scheme
Application question(s):
* Comptentent use of Microsoft Suite Packages with O365
Experience:
* Administrative experience: 1 year (required)
Work Location: In person