Overview
All areas
Responsibilities
* Welcoming customers to the shop
* Assisting customers, or directing them to the team who can help with enquiries and donations
* Assisting with ensuring the shop is clean and tidy
* Ensuring a safe working environment at all times (doors and fire exits are kept clear)
* Till: Serving customers and taking responsibility for the processing of sales accurately (cash / credit card / cheques / charity gift card)
* Offer customers a receipt with every purchase
* Offer to wrap or bag purchased items
* Keep the till area tidy, safe and secure
* Any returns, discounts and price negotiations will be handled by an employee
* Donations: Accepting donations, ensuring items are accepted and saleable, and asking for Gift Aid details (including signing up new customers to Gift Aid)
* Sorting donations: selecting suitable items for sale, including hanging garments and pricing items using the guidance given by the Shop Manager
* Moving and handling donations using relevant Personal Protective Equipment as instructed
* Ensuring the sorting area is safe at all times
* Equality and Diversity Policy
* Expenses reimbursed
* Health and Safety Policy
* Is it fully accessible
* Ongoing support
* Suitable for physical or sensory impairment
* Suitable for Under 18's
* Training provided
* Volunteer induction
* Volunteer Policy
* Volunteers covered by insurance
* Written role description
* When is this role available? Mon Tue Wed Thu Fri Sat Sun (Morning, Afternoon, Evening). We are specifically looking for help on Saturdays 10:00–13:00 or 13:00–16:00.
* Enthusiastic, kind, friendly and approachable with a positive attitude and committed to raising money for the Hospice
* Share the Hospice's values, mission and inclusive culture
* Punctual and reliable and stay for the agreed time
* Committed to giving the highest standard of customer service and promote the Hospice
* A team player and volunteer under the direction of the Shop Manager
* Willing to help with a range of tasks in the shop as directed by the employees
* Accepting of others who might be different to yourself
* Of a good level of overall health as this is an active role
* Able to carry out light manual handling
* Able to complete induction and training to be competent in role
* At least minimum age 16 years (with the exception DofE which is 14)
* To enable volunteers to have a good balance of homelife and volunteering hours are limited to no more than 4 hours a day
* Advisory of up to two shifts per week; discussion with Shop Manager around rota availability and volunteer availability
Qualifications
* Experience or confidence in customer service is desirable
* Ability to work as part of a team and follow directions
Benefits
* Expenses reimbursed
* Volunteer induction and policy documentation
* Volunteers covered by insurance
* Written role description
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